Account Banned issues? Come here!

KDrama_Addict

Just an update on my case.

I sent an email to their Customer Service team (MobileLegendsGame@gmail.com) and got this response this morning:

"dear friend, we checked you use hack app or tool in the game, hope you can understand"

Really?! Is it too much to ask to review our case?
I am also in the customer service field and that is a template response.

This is all too familiar. I read a post here in the forum about a similar response to a player that was banned.

I am not asking for an apology or compensation. I understand this may take time. I also understand that they are banning people for a good cause. But I do know that mistakes happen, and I believe you have banned the wrong person.

What i am asking is for anyone from the devs to please, PLEASE, review the list of people that were banned.  Please note that we are seeing a trend that players that were banned last April 17 has once again been banned.

I understand that the devs are busy enhancing this game. But please take note of your players and our plea. We want to support your game and that is why we paid real money on this.

To anyone who has contacts with the devs. I would appreciate greatly if you can forward this message to them.

Sincerely,
Richard

Account ID: 37408638
Server: 3051
IGN: KDrama_Addict

1st Ban: April 17 6pm MNL time
2nd Ban: May 2 6pm MNL time

troy01

KDrama_Addict replied at 2017-5-3 05:59
Just an update on my case.

I sent an email to their Customer Service team () and got this response  ...

I am so sorry about this...

I do recieve a word from our Admins that they will make a thread regarding with Banned accounts...

Well, I was not given any info yet but I asked if there's something that can be done to rectify this matter as it is alarming to have lots of accounts banned for a not totally justified reason...

I will try to work with them personally and I will see to it of what I could do to help you guys with it..

You just dont know how much I am concern about your situation... Please do bear with me as I will do my best so that we could address this mattress... Dang auto correct...  I mean matter...

KDrama_Addict

Troy! We meet again :D although I wish our talks would be on a lighter topic. Sadly I find myself banned again.

A big thanks to you and the rest of the good folks here in MLBB forum for raising our concerns to the devs.

troy01

KDrama_Addict replied at 2017-5-3 07:42
Troy! We meet again  although I wish our talks would be on a lighter topic. Sadly I find myself ba ...

haha Yeah mate!!! though im always here... but I wish youre here for a different reason or just to hang out...

Well anyways.. I will look forward about the answer of our Top Mods regarding this issue...

Shadow11

『Shadow』Demon° Server 2203   I checked on your official forum and you banned me because of MAP REVEALING? On what basis do you ban me? Is it because some other players reported me?  What benefit could I get from MAP REVEALING as I am using TIGREAL recently as my main hero  Most importantly, do you have any PROOF that I use any hack apps or tools? I need an explanation. I attached all the apps that i have in my iphone for you to see. Show me which one is the HACK APPS/TOOLS.  I am a paying customers who has spend real money to buy your diamonds. Is this how you treat your client? Whatever it is, i need a proper PROOF and EXPLANATION. This will tarnished your reputation if I was unfairly banned for things I didnt do. And for your information, my IPHONE is not jailbroken if you said i am using any hack apps or tools. Hope to get my proper explanation soon

troy01

Shadow11 replied at 2017-5-3 09:14
『Shadow』Demon° Server 2203   I checked on your official forum and you banned me because of MAP RE ...

I know you are very frustrated about this..

I am currently trying to get information about the list of banned accounts and what are those banned reasons is or how does it work that resulted to your accounts getting banned...

Shadow11

troy01 replied at 2017-5-3 09:19
I know you are very frustrated about this..

I am currently trying to get information about the li ...

Thanks for your concern. I hope this wont happen again in the future, or they should improve their support team in assisting players.

Punishing wrong players without any proof and proper explanation will cause players to leave this game.

troy01

Shadow11 replied at 2017-5-3 09:57
Thanks for your concern. I hope this wont happen again in the future, or they should improve their ...

That's the thing I was concern about.. and hoping we could get something to work this thing out...

Players keeps a game alive... T_T

Zzzlep

Im not in the list,but im being banned,, i don use hack or tools,,

Shadow11

Zzzlep replied at 2017-5-3 11:11
Im not in the list,but im being banned,, i don use hack or tools,,

Lots of players (ios) including me was banned yesterday without any proper explanation or valid reason. I emailed them and still waiting for response from support team