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[Complaint] My Star gone after an error occured

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Post time 2017-8-31 04:19 AM From mobile phone | Show all posts |Read mode

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Last night i was playing Ranked with my friends,
There was 5 man party
Before playing that match,
My rank was Epic 2 3*
We won that match,
I was using Alice,
But after enemy's Nexus got destroyed and we got declared as victorious
An error was occured,
The notice said error in connection,
And i cant even view my result,
Afterward i restarted the game,
I couldnt log in for a while
And i ask my friend hows their's,
They got a star,
But me got nothing,
Here is my screenshots,
And the past result show nothing about my last victory last night after an error
Screenshot_2017-08-31-03-04-01-165_com.mobile.legends.png
Screenshot_2017-08-31-03-03-48-315_com.mobile.legends.png
Post time 2017-8-31 04:32 AM | Show all posts
Do you have a video of this event?
 Author| Post time 2017-8-31 04:50 AM From mobile phone | Show all posts
iamLiaaa replied at 2017-8-31 04:32 AM
Do you have a video of this event?

Sadly i dont have the video of the event,
Actually i played that match with my other phone with same account,
Maybe i could ask my friend for the Result's screenshot,
They seem like dont have any problems,
They got their result showed on their Past Result,
And got a star
But i got nothing
 Author| Post time 2017-8-31 04:59 AM From mobile phone | Show all posts
I got some screenshot on my friends past result,
You can see that the earlier screenshot showed i am using aurora,
Then two friends of mine using karina and clint,
We lost that match,
And it was a 5 man party
And sorry,
The match that i got error was 3 man party,
Not a 5 man party,
I was with them,
Then you can see their next result they got victory,
But mine gone to nowhere,
It was a hard fought win
Please fix this ASAP
 Author| Post time 2017-8-31 05:01 AM From mobile phone | Show all posts
This is the screenshots
Screenshot_2017-08-31-03-54-33-332_com.mobile.legends.png
Screenshot_2017-08-31-03-54-46-259_com.mobile.legends.png
Screenshot_2017-08-31-03-54-07-798_com.mobile.legends.png
Screenshot_2017-08-31-03-53-55-891_com.mobile.legends.png
Post time 2017-8-31 05:36 AM | Show all posts

Okay, Thank you. I will submit this to be looked after as well.
 Author| Post time 2017-8-31 06:00 AM From mobile phone | Show all posts
iamLiaaa replied at 2017-8-31 05:36 AM
Okay, Thank you. I will submit this to be looked after as well.

Here is the result i got on my playing phone,
The replay of that match was there,
But the Past Result show nothing,
Here is the screenshot
Screenshot_2017-08-31-04-53-35.png
Post time 2017-8-31 07:21 AM | Show all posts
GhostRider@23 replied at 2017-8-30 10:00 PM
Here is the result i got on my playing phone,
The replay of that match was there,
But the Past R ...

Hi,

Don't worry, I already submitted this.
It happened to my friend as well and he is recording the incident. Hopefully, it will be resolved as soon as possible. I am very sorry for the inconvenience as well :(
 Author| Post time 2017-8-31 08:08 AM From mobile phone | Show all posts
iamLiaaa replied at 2017-8-31 07:21 AM
Hi,

Don't worry, I already submitted this.

Yeah
I am just want to make sure i got enough evidences for this problem,
Thank you for your response,
Is it okay for me to continue playing??
Or wait the problem to be solve in order to prevent any change on my records??
Post time 2017-8-31 09:05 AM | Show all posts
GhostRider@23 replied at 2017-8-31 12:08 AM
Yeah
I am just want to make sure i got enough evidences for this problem,
Thank you for your res ...

It is still okay to play. It happens so rarely.
Happening again to you, the probability is low. Try to clear your ram, cache and data first.
Make sure your account bound to FB/VK as well. :)
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