Moonton. I am not the only one suffering from this.

Emmanabad

On the latest update, many players suffer lag. Especially on ranked games. In the lobby, on the upper right corner, the signal is red, while on matchmaking, the ping or ms is really stable at green which causes confusion to us.. your CUSTOMERS. We spend time and money on this game so please take time on repairing servers. Also,  playing in classic mode, it is very stable.. for my case.. it is stable on green ping (meaning that it is not my internet. AND OF COURSE NOT MY CP UNIT. IT IS REALLY MEANT FOR GAMING PURPOSES). While when playing on rank mode. IT IS SUPER IRRITATING. 250MS STABLE!! IT DO NOT SHOW RECONNECTING BUT IT IS REALLY VISIBLE THAT THERE IS SOME DELAY ON MY HEROES REACTION ON MY CONTROLS. please help! I have spent a lot of money on this account.

uMons

Hi there, have you contacted the Customer Service regarding this issue?

There are some factors why you are experiencing lag and you might want to take a moment to check it,:
1. Unstable UPLOAD and DOWNLOAD speed,
2. Game not updated completely
3. Remaining space of your RAM and memory is not enough anymore.

If you've checked all of that and sure that you are having lag, please provide more information of your problem
ID no:
Server no:
Game Version
Type of device:
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When did it happened(date):