Mobile Legends: Bang Bang

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[Advance Server] No diamonds added to account

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Post time 2017-10-6 02:58 AM | Show all posts |Read mode

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Good Day, i purchased 1000 diamonds and the money was deducted from my account, a few minutes later i made a purchase for 50 diamonds and those are added instantly to my game account. I get an error message (1000 diamond purchase) and i thought ok it failed, i check my balance and it dropped. I got an sms from my service provider saying money was taken from my account but i did not recieve any diamonds. The email youngjoygames@gmail.com does not reply as this is the second time i dont get what i bought.

sms from provider saying i paid for 1000 diamonds

sms from provider saying i paid for 1000 diamonds
Post time 2017-10-6 11:26 AM | Show all posts
Hi there, if you made a purchase but did not any diamonds or so,
Please contact the Customer Service as they will provide further guidance to your issue.
Through ingame or email MobileLegendsGame@gmail.com

Submit your game info, screenshot/video of the issue and explain your issue thoroughly.
Please be patient as you will need to queue for CS's reply and it may take 3-9 days.

After you got the reply, please do post the screenshot of it and put here so we/other players may got the update of your issue. (Note : Please dont resend your report issue repeatedly as it will reset your waiting time)
Post time 2017-12-8 06:04 AM From mobile phone | Show all posts
Good Day, i purchased 1000 diamonds and the money was deducted from my account, a few minutes later i made a purchase for 50 diamonds and those are added instantly to my game account. I get an error message (1000 diamond purchase) and i thought ok it failed, i check my balance and it dropped. I got an sms from my service provider saying money was taken from my account but i did not recieve any diamonds. The email youngjoygames@gmail.com does not reply as this is the second time i dont get what i bought.
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