Mobile Legends: Bang Bang

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Post time 2017-11-5 10:54 AM | Show all posts |Read mode

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Everytime I try to play game, it crashes on loading screen. I noticed thhis only happens when i'm connected to WIFI. After I've switched to Mobile Data it doesn't crash anymore. Please help me out.
Post time 2017-11-5 11:05 AM | Show all posts
Edited by Charles at 2017-11-6 08:45 PM

Hello, Devilhunter, sorry for the inconvenience you are experiencing. Always make sure that you have a stable connection not just a good connection when playing MLBB. Also, make sure that no one is connected with the WiFi as this might affect your connection to the game. If you still experience this problem, it would be best that you let this issue be addressed by the customer service in-game. They'll be glad to help you out, please take note that it might take a while for them to reply as they have lots of on going queries that needs to be addressed, but rest assured that they'll be able to help you out with your concern. They might also ask you some information that will help them address your issue. Please refer to this guide: Customer Service. Good Luck! and I hope you get to fix your problem and keep supporting the game!
Post time 2017-11-5 01:06 PM From mobile phone | Show all posts
Check your wifi connection if it's really stable sometimes wifi connection is not stable
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