Game won’t load

Aneira

So I was in the middle of a rank game and after getting first blood everything freezes. Screen says reconnecting and after waiting for it I decide to restart the app. The screen is stuck and I’ve been waiting for it to load for almost 10 minutes now. I’ve tried turning off my devoce, connecting to another wifi network but still, nothing. I better not get a warning for being afk because of this incident!

imsoweak

this is the same thing that is happening to me right now WTH what is going on

Aneira

Same problem for a friend of mine! I’ve tried waiting for it to load for more than 10 minutes but it’s been stuck in that part. ML seriously better not blame this afk on me! Any idea how to resolve this?

seimz

Hi aneira,
Its unfortunate that the game freezes in the middle of a rank match. Is it still happening? I suggest you to clear game cache, and then game data and try again. Also check your internet connection,unstable network may also cause it. Also you can report bug in in-game Customer service,in the 'bug report' section. Thanks for your concern. Best regards,
Seimz

WtripleO

Dear players!
We apologize for the recent connection issues, this issue is on the server side and we are currently working on it. I strongly request your patience as we continue to solve the issue. Thank You!

Aneira

Seimz, no problems on my end as I mentioned in the initial post.

WtripleO, as long as we do not get punished for this afk and you resolve this, it should be fine.

seimz

WtripleO replied at 2017-11-6 10:46 PM
Dear players!
We apologize for the recent connection issues, this issue is on the server side and we ...

Thanks for the info .

Aneira

WtripleO replied at 2017-11-7 12:46 AM
Dear players!
We apologize for the recent connection issues, this issue is on the server side and we ...

So it’s a server issue but because of it I get this in my mail? A bit unfair don’t you think?

WtripleO

Aneira replied at 2017-11-7 01:15 AM
So it’s a server issue but because of it I get this in my mail? A bit unfair don’t you think?

Hello Aneira!
I do apologize for what happened but well these are unforseen circumstances that can't be avoided. We will also be sending out compensation for the server issue.

On the side note most players who were in-game would most likely got this(even I did) so you're not alone there. This is also simply because we have stricten the AFK system due to the previous issues before.  In any case I hope you have better games and that you have a nice day!

Aneira

WtripleO replied at 2017-11-7 01:24 AM
Hello Aneira!
I do apologize for what happened but well these are unforseen circumstances that can ...

Oh well, at least it’s good to see that the game’s back up and running!