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[Crashing] Crashing Bug (Goes to Lockscreen)

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Post time 2017-11-12 11:35 PM From mobile phone | Show all posts |Read mode

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When in the menu (such as room,matchmaking,hero select,and loading to game)
Sometimes it back to lockscreen unfortunately
Its Commonly happen
Does anyone had it too?

Sorry my english bad
Post time 2017-11-12 11:52 PM | Show all posts
Edited by Zazme_Yakuza at 2017-11-13 12:03 AM

Hello ThaJiRie,

Have you tried basic troubleshooting? If not, follow this steps:
If you are an Android User:

Clear Game Cache > Uninstall > Reinstall

If you are an iOS User:

Hard Reset your Device > Uninstall > Reinstall

Regards,
|~Zazme_Yakuza

Post time 2017-11-12 11:53 PM | Show all posts
Hi ThaJiRie!

Sorry to hear about that, are you experiencing this problem just on ML app? Or same with other apps on your phone? This is the first time I've heard about this kind of issue wherein the your device might be having some issue here. If not, try to clear data of ML App then reinstall the game. Try 1 game, if still doesn't solve the problem, try contacting our in-game customer service for advanced troubleshooting. Thanks!


Best regards,
Zeus T.
Post time 2017-11-13 12:02 AM From mobile phone | Show all posts
what phone are you using?
 Author| Post time 2017-11-14 02:32 PM From mobile phone | Show all posts
Edited by BD007 at 2020-3-29 07:09 AM
francerZEUS replied at 2017-11-12 11:53 PM
Hi ThaJiRie!

Sorry to hear about that, are you experiencing this problem just on ML app? Or same wi ...

Just in MLBB


Zazme_Yakuza replied at 2017-11-12 11:52 PM
Hello ThaJiRie,

Have you tried basic troubleshooting? If not, follow this steps:

I did it all then i hardreset my phone its still
Post time 2017-11-16 08:54 PM | Show all posts
Hello ThaJiRie,

Please contact our Customer Service for this current issue via in-game or email at : mobilelegendsgame@gmail.com, please keep in mind that it might take them 3-9 working days to reply since they have a lot of player queries in their queue. Try to provide them with complete information so that it won't be such a hassle for them and for you too.

Regards,
|~Zazme_Yakuza
Post time 2017-11-17 12:45 AM From mobile phone | Show all posts
you not alone it happened to me to but I only crash every 2 match I played so what I do is after first match ended I close the app and open again so I can play the next match without crash
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