I buy diamonds but dont enter in my acc

RuiVicente · Post time 2018-2-6 04:21 AM

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Hello i need help today i buy 1000 diamons and i have a prove they took the money in my bank but dont give me a diamonds, pls help me

Email ruivicentecatarino@gmail.com

Hexakill · Post time 2018-2-6 05:10 AM

Hi!!!

Kindly contact our CS to help you abour your problem...kindly also give the iformation like IGN ID SERVER and the receipt of your purchase

RuiVicente · Post time 2018-2-6 05:30 AM

How is possible to contact the cs ?

troy01 · Post time 2018-2-6 08:23 AM

RuiVicente replied at 2018-2-6 05:30 AM
How is possible to contact the cs ?

You may contact the in-game Customer Service by logging into the game and you will see a Headset Icon on the upper left corner beside your profile and the Youtube icon...

You will be needing to provide your:

Account ID
Server ID
Proof of purchase (official receipt from Google that you purchase; please check your email for that) [screenshot]
Explanation of your issue

Do take note that it may take 3-9 days for them to check, verify and process your account.

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[Payment-Contact Customer Service] I buy diamonds but dont enter in my acc

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