Complaint

Rapidity

Hi, so basically I'd like to tell you here a complaint about the customer service, which is really unprofessional in my opinion. I already have 2 unanswered requests, which both got responded by a bot.
So I asked in customer service like week ago, that when you will receive a respons on your moderator application, since I wondered if I get notified when I'm denied. Then when I looked back today, I see I got an answer.
Ao basically  my question was ''Hi, I applied for the Dutch moderator spot, but I wonder when I'll hear from it, and if you tell me if I'm denied, sincerely Rapidity''
And got answered: ''dear player,we have send your suggestion to the devs and they will look to it.''
Like seriously? What is this quality? I'd recommend removing that auto message and getting more English customer service operators, because this is pretty frustrating to get an answer like this. I resent a request with the samr message and hope to get a clear responds this time, because I believe I'm not the first one.

Sincerely,
Rapidity

Rapidity

Are you kidding?

heixue

Dear Rapidity,about the moderator,our Dev will consider about you,but they might not choose you because of some issue.Anyway,if our Dev choose you,they will send a message through mail box in game.Please be patients and thanks for your response.

Rapidity

Thanks, note that i wish to improve MBL BB, and this unacceptable is.

SexuallyActive

Indeed right. even in game they gonna say they'll send it to dev then close your ticket.

heixue

Dear player, the choosing of moderator are depends on the member of moderator on that country, if that country got so many moderator already, why we need more?Hope you can understand it and thanks for your response.

Rapidity

heixue replied at 2017-2-28 06:13
Dear player, the choosing of moderator are depends on the member of moderator on that country, if th ...

yea but Dutch apps aren't open for no reason right?