How soon will customer service reply?

lyuan0388

There was a wrong charge on my account a week ago, as I bought one order of diamonds but got charged twice. I used the in-game portal to submit the problem right away and used the customer service email as well. A week has passed and there was no reply. Normally, how long do they have to take to resolve this kind of issue?

Should I just contact Apple?

Thanks!

BD007

Hello, how are you?

I see you already contacted in game customer support. Normally it takes 3-9 days to get reply from in game customer support. I suggest you to wait few more days before you contact with apple.

Hope this answer your question. Thanks.

lyuan0388

BD007 replied at 2018-2-28 05:31 AM
Hello, how are you?

I see you already contacted in game customer support. Normally it takes 3-9 da ...

Thanks so much!

Synology

Hi! Please wait for CS to reply first. It may take longer time depending on the situation