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Account: 126556018(4209)
I am reporting two overcharging issues.
1. I have been overcharged £19.99.
I only bought 1000(19.99) and 500(£9.99) diamonds, but I was charged another £19.99 for 1000 diamonds which I never bought and never received anyway. You should be able to see this in my account history. Please explain why this has happened and make an immediate refund.
2. for the 1500 diamond I did buy and receive. I was overcharged 419 diamond for a hero I already own in the past.
What happened was there is a discount of 30% on the 12th of March so I purchased 1500 diamonds and bought Karina (for 419 diamonds) and Lesley (this one has no discount so 599 diamonds) Then your discount store listed Vexana for 419 diamonds, but I actually already have Vexana so the 419 diamonds just disappeared. Could you explain how this could have happened? Why did your system list a hero I I already owned as a purchase option?
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