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[Account] CAN'T LOG IN TO A LOST ACCOUNT

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Post time 2018-5-8 09:36 AM | Show all posts |Read mode

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HEY GOOD MORNING

YESTERDAY I FORMAT MY TELEFONE.. I ALREADY INSTALL BACK MOBILE LEGENDS APP.. BUT ALREADY FINISH UNTIL LEVEL 8 TO SWITCH ACCOUNT..WHEN I WANT TO SWITCH I FORGOT MY MONTOON PASSWORD.. AFTER THAT I CHANGE THE PASSWORD AT GMAIL WHEN I RECEIVE EMAIL FROM ML TO CHANGE MY PASSWORD.. I PUT SO MANY TIMES WRONGLY PASSWORD AND CAN'T TRY TO SWITCH MY LOST ACCOUNT UNTUL NOW.. PLEASE HELP ME.. I NEED YOUR HELP..TQ
Post time 2018-5-8 10:02 AM | Show all posts
Hello,

sorry for the inconvenience,
beforehand whether you have done your account binding in addition to moonton account?
because there is Gmail / FB / VK
Have you tried using one of the ways above?
if it is and still problematic,
You should report the problem to our customer service in the game.
click the CS icon next to the Youtube icon in the game lobby.
use english in communication,
include complete data:
1. ID
2. Name
3. Server
4. Screenshot
5. Proof top up ever done
6. When your account was first made (check in google play games> achivement> search data about MLBB)

wait for a reply from our CS then follow the next steps.
 Author| Post time 2018-5-8 10:17 AM | Show all posts
Edited by AHCHENG at 2018-5-8 10:24 AM

ALREADY TWO DAYS LIKE THIS

ALREADY TWO DAYS LIKE THIS
HELLO I ALREADY COMPLETE THE DATA BUT STILL DON'T GET THE REPLY BACK FROM CS.. two days already like this.. please help me
 Author| Post time 2018-5-8 11:01 AM | Show all posts
Jokerz replied at 2018-5-8 10:02 AM
Hello,

sorry for the inconvenience,

HELLO I ALREADY COMPLETE THE DATA BUT STILL DON'T GET THE REPLY BACK FROM CS.. two days already like this.. please help me
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