April Starlight Skin missing

AufarR

Greetings...

I am reporting a problem with my account. I bought the April Starlight Membership legally from Codashop and probably (not sure since when) since Tuesday (5/15) the skin (Harley - Royal Magister) went missing.

Here are my account data :
Account ID : 137128695
Account server : 2681
Account name : 【Evil】Chielz°69
Device played on : Samsung Galaxy Jxxx (I don't know exactly)

Already reported via in-game customer service and via customer service email.
I will attach these screenshots below :
1. Payment receipt
2. Account profile before I bought the skin
3. The skin when I just bought it
4. Screenshot that the skin is missing

PM if you want to contact me via email.
Please respond soon. Thank you for your help.

Note : This is my friend's account. I bought the membership for him.

CloudDevelic

@AufarR

Have you attached the screenshot of the purchase invoice onto the reports when you reported to CS?

When did you send the reports and have CS replied yet?

AufarR

CloudDevelic replied at 2018-5-18 12:13 PM
@AufarR

Have you attached the screenshot of the purchase invoice onto the reports when you reported ...

Yes... I could only attach one picture so I attached the purchase invoice when I was reporting in-game.

AufarR

AufarR replied at 2018-5-18 01:37 PM
Yes... I could only attach one picture so I attached the purchase invoice when I was reporting in- ...

I reported this morning (around 10 a.m.). They haven't replied yet.

CloudDevelic

AufarR replied at 2018-5-18 01:38 PM
I reported this morning (around 10 a.m.). They haven't replied yet.

@AufarR

Nice; please wait for them to reply, they may take a while (1-2 weeks at most). Most likely shouldn't be any problems with retrieving the skin back if there's no issues on payment and invoice.

AufarR

CloudDevelic replied at 2018-5-18 01:41 PM
@AufarR

Nice; please wait for them to reply, they may take a while (1-2 weeks at most). Most like ...

Okay. I'll wait for their response.

Thank you for your support.

iri

That's why I never wanted to buy from a third party, even it's an official partner with MLBB. Better safe than sorry.

AufarR

iri replied at 2018-5-19 12:32 PM
That's why I never wanted to buy from a third party, even it's an official partner with MLBB. Better ...

I'll try to consider your advice for next time. Thank you!

Btw, how devs are going to respond to my problem?  Via in-game mail or my email address?

CloudDevelic

AufarR replied at 2018-5-20 11:10 AM
I'll try to consider your advice for next time. Thank you!

Btw, how devs are going to respond to  ...

Normally CS will be via in-game CS as email CS is prioritised for account related issues like lost/hacked accounts, so be on a look out for the in-game CS.

In the future , refrain from contacting the email CS for any other issues (including payment issues) except for account problems (hacked/lost accounts). Email is only for account issues.

EDIT: @iri @AufarR

The best way is to purchase the diamonds yourself in the MLBB app itself, but if for any reason that the user prefer to buy it through reseller like codashop;

1. Check that the reseller is verified and official reseller of diamonds
2. Best thing to do is to ask the receiver of the diamonds to purchase it themselves, and do not ask anyone to do it for them (like you helping your friend to purchase it for him in your situation)
3. Keep all purchase invoices for bugs like this scenario (good thing you kept the invoice)

AufarR

CloudDevelic replied at 2018-5-21 11:17 AM
Normally CS will be via in-game CS as email CS is prioritised for account related issues like lost ...

The only way to respond in-game is only via in-game mail, right? Or are there any other ways?