Mobile Legends: Bang Bang

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[Crashing] STUCK AT LOADING

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Post time 2018-5-24 04:41 AM From mobile phone | Show all posts |Read mode

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Stuck at loading 50% after pick heroes!!
Vack to the moonton logo or back to the lobby reconnecting!!
Please fix this!!
Me get afk because this problem!
My signal is okay but i always get this problem!
Screenshot_2018-05-07-23-44-30-542_com.mobile.legends_1.png
Post time 2018-5-24 06:17 AM | Show all posts
Hello,
Please contact the customers servic since this is most likley a bug...reporting this would be apreacited. So that they can fix it in Future updates

If you dont know how to contact the CS,

Start the game —> when you are in the menu you’ll see left on top next to your ingame name a man with a headset tap on it —> chose the tab “help” — > chose the option bug reports —> and fill in the bug report form

Note: try reinstalling the game or clearing cache..after you did the tutorial reach lvl 8 and rebind back to your main account and see if it works
Post time 2018-5-24 04:31 PM | Show all posts
First step you must do is to Report to our Customer Service from In-Game. This way Customer Service , Developer and Designer can track issue well. Remember Customer Service is a group of professional people who is handling user's feedback 24/7.
Here is how to contact them:

1. Tap the CS Icon beside your Avatar In-Game.
2. Choose the Option that's provided regarding the problem you are having.
3. fill up the forms, provide info as much as you can to speed up the issue progress.

~ Mods

As stated, follow the steps.
Also, can you follow this link too? I want to check your Internet Connection if either it is stable or not. And also to verify if the issue is from the server or from your IT.   

--
Link --

Click the "Go" button and wait for the scan to complete.
Once done, screenshot the results and paste it here.


 Author| Post time 2018-5-26 04:12 AM From mobile phone | Show all posts
IZxCOLD replied at 2018-5-24 06:17 AM
Hello,
Please contact the customers servic since this is most likley a bug...reporting this would be ...

Sorry i already clear data cache uninstall and download instal again 100% data still got same
 Author| Post time 2018-5-26 04:15 AM From mobile phone | Show all posts
Demigra replied at 2018-5-24 04:31 PM
As stated, follow the steps.
Also, can you follow this link too? I want to check your Internet Conn ...

Still got same,
Stuck at 50% loading
Screenshot_2018-05-26-03-14-31-504_org.zwanoo.android.speedtest.png
Post time 2018-5-26 04:15 AM | Show all posts
brian_ap replied at 2018-5-26 04:12 AM
Sorry i already clear data cache uninstall and download instal again 100% data still got same

Than contact the customers service..and see what they’ll say...maybe they can help you out with this issue asap
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