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[Crashing] Crash at Hero selection in Ban pick mode

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Post time 2018-6-7 01:29 PM | Show all posts |Read mode

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Recently i found some complain about this bug and i faced it at last.
The bug is like this.
When selecting hero in ban pick mode, when it comes your turn, suddenly the game just hang or crashed or reconnecting and you cant do anything unless you restart the game.
And after restart you will be loading directly to the map since restarting and loading consumes a lot of time the system will autometically pick your most favorite hero(if not picked or banned) and the spell will be excecute.
This bug happens in both android and IOS and only possible solution so far is to clean reinstall the game.
But i got report that some users still facing this bug.
I want to know your feed back that if you face this bug or not.
help me to identify the bug and collect feedback to report.
Since the game crashed i cant provide you screenshot but you got the idea.
Thanks in advance.
Post time 2018-6-7 01:53 PM From mobile phone | Show all posts
Sorry I'm not high enough to worry about draft pick yet but it does happen in other modes as well n I would like to know how to fix it bc it once picked Hylos who I had just gotten I hadn't even tried him yet at that point.  
Post time 2018-6-7 08:01 PM | Show all posts
I'm not facing this issue. but I get another issue and happened 2times on me.
In the draft pick, Im in the 4th slot and my team get to first ban. I should be the one who do the first ban, the heroes is appeared but I only have "I want to pick" and "Suggest Ban" button. so I can't ban any heroes. I dont know if it will happened straighly, because when I get it after match I'll relog and clearing cache directly.
 Author| Post time 2018-6-9 01:45 AM | Show all posts
Xaverine replied at 2018-6-7 08:01 PM
I'm not facing this issue. but I get another issue and happened 2times on me.
In the draft pick, Im  ...

Need to report this. Try in game cs. I will update this to my weekly feedback this week.
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