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Author: =Xeno=
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[Mod Post] 【INFO】Customer Service

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Post time 2017-7-13 04:16 PM | Show all posts
I have no Bind accounts and reinstalled the game and I don't know how to log in to my old account.. Is there away to switch back to my old account? The only thing I have that can be bind is my play store. I dont have a fb or any media..

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Do you have your old account ID?If yes contact Customer Service in game  Post time 2017-7-13 09:55 PM
Post time 2017-7-14 07:17 AM From mobile phone | Show all posts
Podrian checar esta publicacion deben de hacer algo con este youtuber
Screenshot_2017-07-13-18-05-42.png
Post time 2017-7-18 12:08 AM From mobile phone | Show all posts
ML sana matulungan niyo ako. 1week na akong hindi nkakapaglaro ng ML na stuck na kasi sa loading screen yung ML ko. Hanggang sa may ActivitySummerGift nlng humihinto. Malakas naman signal ng data ko. Sinubukan ko na rin lahat lahat uninstall install clear data clear cache force stop tsaka mag reboot. Pero ganun parin. Pa help naman sa problema ko gusto ko na kasi maglaro ulit. ID: 14178852   IGN: The Deadly Artist
Post time 2017-7-18 12:10 AM From mobile phone | Show all posts
I can't login 'coz I'm stucked at loading screen. It stops loading on ActivitySummerGift. Please help me. ID: 14178852

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The problem might caused from not downloading the patch completely. try reinstalling the game and please post a new thread so we can assist more easily^^  Post time 2017-7-18 06:18 PM
Post time 2017-7-18 05:55 PM | Show all posts
Edited by aislhn at 2017-7-18 17:02

Hello, ML Team
My name is Adhe, and I have a problem on my ML account.

Okay, at first, I've tried to cantact the CS via in-game:
Screenshot_2017-07-18-16-42-49-735_com.mobile.legends.png

...but after I submit the form, I got this notice:

Screenshot_2017-07-18-16-42-04-251_com.mobile.legends.png
-_____-

Well, my problem is I can't unbind my Facebook account from my ML account. My FB account got banned, and when I try to unbind it from my ML account, I need to log in on Facebook first, but I can't because it had been banned.

So let me fill the form here;

IGN: Cαsαπdгα
Server ID: 2106
Account ID: 61399497
Registration Date: I'm forgot of the exactly date I create my account, but it's arround June 2017
Platform Can't Unbind: Facebook
Device: Xiaomi Mi Max
(Last) Order Number: GPA.3364-1635-4719-21338
Package Name: 250 Diamonds
Order Date: Jul 5, 2017 7:24:15 PM WIB
Screenshoot:

Screenshot_2017-07-18-16-31-50-570_com.google.android.gm.png

Please follow-up this problem in order to get my account secure (again). Thank you before.



Post time 2017-7-18 06:08 PM | Show all posts
uMons replied at 2017-7-5 10:13
Hi maetot ^^

Do you mean you're stuck at the game loading screen?

please look at my problem on the last comment of this thread.
Post time 2017-7-18 06:15 PM | Show all posts
aislhn replied at 2017-7-18 18:08
please look at my problem on the last comment of this thread.

Hi aislhn,

I've looked through the issue, you've contacted the CS in game but you got the webpage was not available.

Try take a look at this for more info http://forum.mobilelegends.com/f ... =customer%2Bservice

There are other option beside ingame CS
Have you tried contacting the customer service through via email MobileLegendsGame@gmail.com ?
Describe your issue thoroughly and provide your game information, Game ID, ID no., and server no.

Please be patient as the reply might take 3-9 days (working hour) as there are many players reporting their issue
Post time 2017-7-18 06:23 PM | Show all posts
uMons replied at 2017-7-18 17:15
Hi aislhn,

I've looked through the issue, you've contacted the CS in game but you got the webpag ...

I've tried any option that available by the CS via in-game, but again I got the webpage is not available.

I've tried to sent a mail to the mail that you've mentioned before, with all of the detail like I wrote here above.

Why just can't erase the Facebook acc on my ML acc, so that I can bind another one? Must I to provide more if this is my account? I've sent my order history. And this is mine, I'm not stole it from others. OMG.
Post time 2017-7-18 06:40 PM | Show all posts
aislhn replied at 2017-7-18 18:23
I've tried any option that available by the CS via in-game, but again I got the webpage is not ava ...

Normally we can unbind the facebook and replacing it with new FB accounts easily.
But due to your FB is banned and you're stuck with the old account, you will need to contact to the customer service.

We are very sorry for the inconvenience
Post time 2017-7-18 06:46 PM | Show all posts
uMons replied at 2017-7-18 17:40
Normally we can unbind the facebook and replacing it with new FB accounts easily.
But due to your  ...

I don't mind you guys to replace it with the new FB account, I just need that old account to be erased on my ML account. I've bind my Google Play Games on my ML account, of course. Just that, just erase that FB on my ML account.

And you know what? A few hours ago I just created a thread on "Suqad & Teammate" sub-forum. My squad is opening an recruitment. So I copy that thread-link, and I follow up to ML FACEBOOK FANSPAGE. Once I comment on there, BOOM! I GOT BANNED. Funny, eh?
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