Game not loading from wifi

Dylanthouz

I can't login from WiFi network..it say "network connection failed.reconnecting..." I can login from mobile data ..but my WiFi connection is stable than the mobile data..

Xaverine

Have you try to restart/reset your wifi network? so you will get new IP Address. This way is always solved this issue for me. actually I don't know what exactly the reason, but it seems like the IP was blocked or something like that.

Teddnator

How can you tell that your wifi is more stable than your mobile data? I can play CS:GO on my wifi with a good ping of 100ms average. When I play using my phone data the ping decreases to 40ms. I can definitely tell that phone data is a lot more stable than wifi. This might be because mobile data has a direct connection to your phone but wifi has multiple connection to different devices and that might be causing the problem you are facing right now.

Just a thought
-Teddnator

Dylanthouz

Teddnator replied at 2018-7-18 02:33 AM
How can you tell that your wifi is more stable than your mobile data? I can play CS:GO on my wifi wi ...

Bocz i have two account of mlbb..i tried both accounts and small account is working with wifi ping is 35ms while i try to login using my main account then this happens..all of my friends are playing form the same wifi there is no problem in wifi

Dylanthouz

Xaverine replied at 2018-7-18 01:12 AM
Have you try to restart/reset your wifi network? so you will get new IP Address. This way is always  ...

Yes i tried restarting wifi 2,3 times but no changes..i think some people have this issue like me..i saw in bug section comments

Xaverine

Dylanthouz replied at 2018-7-18 04:43 AM
Yes i tried restarting wifi 2,3 times but no changes..i think some people have this issue like me. ...

After switch account, try to use your mobile data to login. then go to settings > network detection > resources check > check. then tap clearing cache > Click to clean cache > tap cancel so app didn't restarted > back to setting > quit game. after that try to clear your phone cache and turn on wifi then try to login.

kitsy

Xaverine replied at 2018-7-18 07:09 AM
After switch account, try to use your mobile data to login. then go to settings > network detectio ...

I tried all the other “solutions” but they didn’t work and I can’t use this method because im an iPad player.

manuelle_28

Xaverine replied at 2018-7-18 07:09 AM
After switch account, try to use your mobile data to login. then go to settings > network detectio ...

I have 3 devices, 3 WiFi/ hotpot tried to reinstall the game , erased the cache what else ?

Xaverine

guys,

can you please do the following instruction in this thread
[Other Official News] Network troubleshooting tools
this is to troubleshoot your network connection. to get the result about your connections when trying to connect to mobile legends. please do the instruction, after that contact ingame customer service and provide the result.


while we are waiting for the fix, please follow the way that provided in this thread.
[Login]Solution for "Error 86/unstable connection" bug