Moderator able to withdraw purchased skin on will?

Emprosaur

Hi all, i would like to seek help as customer service is not replying my email for days.

I have intention to gift a skin to a friend who is on different platform, however due to error on gifting skin that happened during the Kagura/Hayabusa skin event, i was unable to do so. Thus i seek assistance to refund the gems as i would not like to spend if the friend would not be able to get the border. I got the cash back and there's a notice that the gems are deducted


Fast forward to Friday when the issue is fix, I recharged again and send the skin sucessfully, deducting my gems. However after a while my friend informed me that he realise the skin is GONE. i have also check there was no refund made this round and my deducted gems didnt increase.


I have contact customer service and they quoted that this is due to me refunding beforehand, which i think is totally unrelated. And after stating i am seeking clarification that they decided to ignore me as a customer

Seeking kind advise on how do i get my skin/gems back?


Felt like being scammed of my money now...

Charles

Sadly, we don't have power over those stuff. The only way to fix it is actually through the customer service. I suggest your utmost patience with customer service. Be sure to follow every instructions they'll tell you.

Emprosaur

Thank for the advsie Charles, disappointed with their customer service as they told me nothing can be done as I've previously done a refund due to their skin transferring bug and now that I cashed again after noticing their problem is resolved, they consumed my gems and also won't provide the skin back... Is there any other channel whereby i can discuss on this?