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[lag] HIGH PING ISSUE URGENT

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Post time 2018-8-2 07:57 PM From mobile phone | Show all posts |Read mode

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Hi Moderator,

Please assist to resolve my high ping issue which occur almost 4months ago after sending a skin to a friend. Until now i'm experiencing this issue which cannot be resolve by your customer service.. i tried some troubleshooting like reinstalling the game, using different phone,  checking my connections, using different connections, clearing cache and restarting the phone.  I'm always playing the game with my friends around and they have good ping and they're not laggy  compare to mine which is very frustrating. Have attached the screenshot of speedtest and my ping on server thor 3018 that have 240+ ping tho i have good connection. I also tried using different account it has a good ping

Please urgently resolve this issue as im very frustrated to all the expenses i made on this account.

Gmail id : villatherealdeal@gmail.com
Account name : ☆abril☆
Account id : 11447023(3018)
Country : philippines

P.s if you can' t resolve this then please transfer me to a different server which i believe is the source of the issue! Thank you!!!
Screenshot_20180720-183700_Speedtest.jpg
Post time 2018-8-2 08:21 PM | Show all posts
Mine is only 1 ms ping and 2 ms jitter in speed test.
But in game its 48-55ms.
Your ping is 42ms and jitter 8ms.Please show screenshots of settings>network detection tools>detect ss here.
And since when did you facing this issue?
 Author| Post time 2018-8-2 09:47 PM From mobile phone | Show all posts
BD007 replied at 2018-8-2 08:21 PM
Mine is only 1 ms ping and 2 ms jitter in speed test.
But in game its 48-55ms.
Your ping is 42ms an ...

Please see attached
Screenshot_20180802-212724_Mobile Legends Bang Bang.jpg
Post time 2018-8-3 05:04 AM | Show all posts

Since when you are fscifa this issue?
Also ss me this
Profile>account>server list

Screenshot_20180803-030206.jpg
 Author| Post time 2018-8-3 02:08 PM From mobile phone | Show all posts
BD007 replied at 2018-8-3 05:04 AM
Since when you are fscifa this issue?
Also ss me this
Profile>account>server list

Believe the details are complete on my first message, im unable to attached picture on this thread i dont know why..  im on asia 2 server THOR 3018 with 300red ping..
Post time 2018-8-4 05:47 AM | Show all posts
Mav045 replied at 2018-8-3 02:08 PM
Believe the details are complete on my first message, im unable to attached picture on this thread ...

Since when you facing this issue?Did you contact in game customer support?
Thanks.
 Author| Post time 2018-8-4 07:28 AM From mobile phone | Show all posts
BD007 replied at 2018-8-4 05:47 AM
Since when you facing this issue?Did you contact in game customer support?
Thanks.

3months ago.. yes i did contact the cs but they only give * instruction..
Post time 2018-8-4 08:12 AM | Show all posts
What is the ping in asia 1 server?
Also follow this thread and gimme ping ss https://forum.mobilelegends.com/ ... hread&tid=52130
 Author| Post time 2018-8-4 10:09 AM From mobile phone | Show all posts
BD007 replied at 2018-8-4 08:12 AM
What is the ping in asia 1 server?
Also follow this thread and gimme ping ss https://forum.mobilele ...

Have check 30mins ago, asia 1 is 286 and asia 2  is 307
 Author| Post time 2018-8-4 10:17 AM From mobile phone | Show all posts
BD007 replied at 2018-8-4 08:12 AM
What is the ping in asia 1 server?
Also follow this thread and gimme ping ss https://forum.mobilele ...

Please see attached screenshot of the ping
Screenshot_20180804-101441_Ping.jpg
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