Weekly Reports [09/10/2018 - 09/16/2018]

Xaverine

Weekly Reports [09/10/2018 - 09/16/2018]

Dear all,

Here is a weekly report from player feedbacks :

1. Original Server

Unable to claim update rewards

Description : Unable to claim update rewards.

Tags : Bug + Rewards.

Informer

Patch Version

Device

Number of Feedbacks

1.3.09

Android

102

Status : Update caused the issue, has already hot fix it, if there are any issues it would be fixed in the later versions.

Data is out of Sync

Description : Data is out of Sync.

Tags : Bug + Data being out of Sync.

Informer

Patch Version

Device

Number of Feedbacks

1.3.09

Android & iOS

21

Status : Will continue to monitor, due to 3rd party apps and hacks being more prominent, this would cause an issue with the data being out of sync.

Issues with updating of custom avatar

Description : There seems to be an issue with uploading a custom display picture.

Tags : Bug + Avatar/Display Picture.

Informer

Patch Version

Device

Number of Feedbacks

1.3.09

Android

15

Status : Will continue to monitor.

Unable to see anyone chatting in the general chat section

Description : Unable to see anyone chatting in the general chat section.

Tags : Bug + General Chat.

Informer

Patch Version

Device

Number of Feedbacks

1.3.09

Android & iOS

14

Status : version 14 fix went live on September 18th, hot fix went live on September 15.

Issues with sharing through Facebook

Description : Issues with sharing through Facebook.

Tags : Bug + FB sharing.

Informer

Patch Version

Device

Number of Feedbacks

1.3.09

Android

10

Status : For the past 2 months this issue has been recurring, next time if the player faced this issue, ask them which method are they accessing Facebook with, either through the Web or App. If it's the App, they need to revert to an older version..

2. Advance Server

* ID of the player in yellow will be rewarded in advance server.

The Heroes in the mini-map seems to be delayed, while the Heroes are traveling it would appear as if they were teleporting over the minimap.

Informer ID

Informer Server

Number of Feedbacks

163145517

57002

2

Status : There will be an update regarding planned to be released on version 14 of the Emergency Update, the update will be release before the National Day.

I've tried playing Kimmy in custom mode, after using up the energy bar of both skill 1 and skill 2 she won't be able to Auto Attack, you'll have to toggle off her skills before you can attack again.

Informer ID

Informer Server

Number of Feedbacks

202992056

57018

1

Status : Issue has been fixed in version 16.

When I played Kimmy, I was only able to aim and shoot towards the left side, however the enemies on the opposite side is able to fire on both directions without any issues.

Informer ID

Informer Server

Number of Feedbacks

48099409

57014

1

Status : We've released a button on Version 16 of the game to assist in the aiming of the hero.

When I was using Miya in one of my games, on my 4th death, I clicked on the death replay button, I saw that Kimmy was using Franco's skills to kill me, I found it weird, there seems to be a display bug going on.

Informer ID

Informer Server

Number of Feedbacks

281097159

57008

1

Status : This issue will be fixed in version 18

When I was using Thamuz in custom playing 1v1 against a Lesley, as I was using Skill 1, Lesley used her Skill 2, which resulted in me flying, at that point of time, Thamuz's cooldown on skill 1 resetted and I was able to use my skill 1 again. (Resulting in 2 "fire wheels").

Informer ID

Informer Server

Number of Feedbacks

212223740

57013

1

Status : This issue has been fixed in version 16

Please download the documents below to view all reports.

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