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[Talk With Developer] Weekly Report Advance Bug [10/1/2018 - 10/7/2018]

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Post time 2018-10-17 03:56 AM | Show all posts |Read mode

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Edited by irezer at 2018-10-17 03:56 AM

Thank you for the weekly report and server feedback collection of this week, below is the processing status, please kindly take a look:



1Official server feedback



BUG

No.

Subject

Device platform

Feedback amount

Processing status

1

Conflict of dawn entrance is gone

Android/iOS

115

1, There was configuration error on  Oct 1st that caused the entrance to disappear, already been fixed  2, When player couldn’t connect to random CDN, due to unable to download resource map, the entrance was unable to open, need to optimize the design

2

The 7th day winning result of Conflict of Dawn is incorrect

Android/iOS

41

Already fixed online on Oct 2nd

3

Data not synced

Android/iOS

17

Under observation, currently extranet unsynchronization data comparison is within normal range

4

Hero model turned black

Android

13

Same as last week report

5

Failed to upload profile picture

Android

11

Same as last week report

6

Unable to share in FB

Android

9

Same as last week report

7

Unable to see any conversation on chatting channel

Android/iOS

4

Dev please take a look

8

Lunox’s Chaos and Order bar disappeared

Android

Already checked with dev, the pro*lity is very low, known bug

9

2 MVPs appeared in one team

iOS

Dev has checked, no result found, also the reporting is not wrong, points can’t be inspected from database, thus unable to locate the problem

10

Player mentioned that even GPS function is turned on, the game still unable to locate the current location

Android

Unable to locate latitude and longitude using sdk on handphone, programming error, known issue, no solution at the moment, try moving your position or restarting your phone


2Advance server feedback


* Yellow highlighted player will receive advance server feedback reward



Last week advance server feedback content

No.

Content

Amount

Status

ID

Server

1

Received big amount of diamonds after finishing a match

1

Please investigate

196980121

57013

2

Game interface – Game lobby interface is disorganized

1

Please reinstall the game

293590636

57012

3

When I am watching any global live stream, for example Chou’s live stream, it appears other hero’s visual angle, but the camera still showing Chou

1

Fixed on version 20

195979113

57018

4

When viewing live stream, the viewed hero and the relevant information is unmatched

1

Fixed on version 20

105473796

57010

5

Kimmy’s second skill error is very annoying

1

Redo second skill, problem solved

42025475

57004

6

Can’t finish Kimmy’s yellow bar evergy

1

It is designed this way, the remaining last drop is unable to finish

37347517

57006

7

Unable to see Kimmy’s bubble

1

Fixed on version 20

38326829

57003

8

After Kimmy used first skill and move, she is unable to squeeze anything. After Kimmy used her ult, often she is unable to move

1

Unable to understand the meaning of player’s description, need recording

93740812

57010

9

Vexanna’s ult is unable to target enemy automatically. It always target Vexanna ownself, and not attacking, the damage is also seemed bugged

1

Unable to understand the meaning of player’s description, need recording

37360372

57003

10

When using Lunox and she dies, it will cause error, Lunox will receive cooldown reduction effect, after it is back to normal, the Brilliance side ult cannot be used

1

Please recheck the problem

55641434

57011



(This is not all of the reports. Players can download through this link to view the full one:Weekly Report Advance Bug [10/1/2018 - 10/7/2018] )

Post time 2018-10-19 07:30 AM | Show all posts
Hi Sir,

I would like to report my lost skin.. I owned a "super adventurer" skin of cyclops already.. but when I'm gonna use the skin.. it shows that i need to buy it with diamonds. Please help.

id number: 25925463
server number: 3034

Thank you so much.

proof that my skin is lost

proof that my skin is lost

this will be the proof that i owned this skin already.

this will be the proof that i owned this skin already.

Comments

Please contact with Customer Service in game. They'll help you to fix the bugs in there.  Post time 2018-10-19 06:20 PM
Post time 2018-10-22 03:18 PM | Show all posts
erzascarlet10 replied at 2018-10-19 07:30 AM
Hi Sir,

I would like to report my lost skin.. I owned a "super adventurer" skin of cyclops already ...

hi sir.. they just answered ONCE.. then they left my concerns unanswered :(

Comments

Hello, if still problem, kindly pm me. thanks.  Post time 2018-11-17 10:30 PM
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