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[Talk With Developer] Weekly Report [10/29/2018 - 11/4/2018]

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Post time 2018-11-13 12:20 AM | Show all posts |Read mode

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Edited by irezer at 2018-11-20 06:18 PM

Dear all,
Shown below is the weekly report for this week and feedback from players about bugs in advanced server, please take note and check it.

 

1.) Normal Server


 

No.

Title

Occur when the whole server is of version:1.3.24/1.3.23

Device system

Situation

1.

Skills cannot be aimed properly even after player has updated to version 24

1.3.24

Android

We suggest players to install the latest GP package

2.

Failure uploading profile picture

1.3.24

Android

We suggest players to bind to FB account or exchange their network.
Current no. of feedback about this issue is normal

3.

Unable to use GPS

1.3.24/
1.3.23

Android/
iOS

Currently unable to solve this issue, some phones are unable to receive location coordinates and thus unable to use GPS

 

4.

Unable to share on FB

1.3.24/
1.3.23

Android/
iOS

The issue is mostly likely due to player’s own FB app. If there are players complaining about this, please ask them for their FB app version no. 

5.

Data not synchronized

1.3.24/
1.3.23

Android/
iOS

Still under observation

6.

Shows that player has 113 no. of kills

1.3.23

Android

Did not occur often/repeatedly, no problem found after checking. Requires QA to help remake the situation

 

7.

Unable to complete the sharing task in the season pass

1.3.23

Android/
iOS

We are aware of this occasional problem. Might be caused by the FB version, fixed manually

8.

Player’s highest no. of win streak is abnormal (4 billion)

1.3.23

Android/
iOS

Statistics shown in achievements have negative values, problem occurred during data synchronization ,repair in version 30

9.

Unable to use Clint’s ulti

1.3.23

Android

Requires player to provide video evidence

10.

Player previously had high frame rate mode, but it disappeared after the update

1.3.23

Android

Already checking on this issue, still unable to come up with a solution

11.

Abnormal hero selection

1.3.23

Android

A message was left out under a special circumstance, causing player to make an error in hero selection, error occurred with customer service, has been fixed online  urgently

12.

Unknown error occurred during battle

1.3.16

Android

Still under observation

13.

First Blood statistics shown in ‘Achievements’ is different from the statistics shown in profile

1.3.23

Android

Fixed in version 30

14.

Player is unable to unfriend/unfollow friend

1.3.23

iOS

Fixed in version 28 and added a log

15.

Player stuck at level 1 when using Minotaur

1.2.81

Android

Data in new patch entered advanced server, causing the problem. Already reminded players to install the latest update. If players encounter this problem, please remind them to update the game.

 

16.

When watching a livestream, player tried to change camera angle to bot lane but the screen still displayed mid lane

1.3.23

iOS

Camera is locked onto livestreaming player’s hero. After sliding finger to bot lane, camera angle switches back to livestreaming hero after finger has been released 

17.

During battle, player’s audio produces disruptive noises, the problem continued despite reloading the game. Player did not encounter such a problem when playing other games or using other apps  

1.3.23

Android

As of now, it is unable to be solved

18.

Player is unable to save self-modified equipment

1.3.23

iOS

Fixed in version 26

19.

No name displayed in past records of Deathbattle  matches

1.3.23

iOS

Fixed in the followed-up version

20.

Icon disappeared during battle

1.3.24

Android

Might be due to player’s own resources/data getting lost, not easy to check, currently unable to find any good trails, restarting is the best option. Devs check first.

21.

In the Brazil public chatroom, there is no chat displayed

1.3.23

Android

There are very few people chatting in other languages, maybe the chatroom that player is in has very few people. Remind player to try and switch to a different chatroom and test again

22.

Minions kept appearing and piled up on the river in mid-lane

1.2.81

Android

Data in new patch entered advanced server, causing the problem. Already reminded players to install the latest update. If players encounter this problem, please remind them to update the game.

 

23.

Mansitthar’s skill sound effect sounds like Zilong’s skill sound effects

1.3.23

Android

Fixed in version 26

24.

Player says that during ranked game, there is a heavy shadow under the hero’s foot, whereas everything was normal in other game modes

 

1.2.81

Android

Requires QA to help remake the situation

25.

2 issues:

Chinese was displayed, and

minimap did not show player’s current position

1.3.23

Android

The issue on Chinese being displayed has been fixed. The second issue on the position has been checked and no problem was found, could have been the same problem as the location not showing up in the feedback, fixed in version 28, will continue to observe the situation  

26.

Player is unable to kick someone out from a group

1.3.23

Android

Problem could not be identified, will continue to observe

27.

Player unable to play rank games, screenshot sent shows that season has ended, and it was the 14 season 

1.3.23

Android

Player might have changed his local time

28.

Trial card could be used in rank game

1.3.23

Android

Fixed in version 26

29.

Player unable to use Claude in classic and rank

1.3.23

Android

Checked player’s information, player has obtained Claude, could not find any problem. Check with player if he can use Claude now

30.

Player feedbacked that Claude’s second skill damage done is different from his hero description 

1.3.24

Android

Has been checked and it was the same as the hero description, no difference was found 

31.

Player could receive candy from his friend, but he could not give candy to the same friend

1.3.23

Android

Communication problem, might be due to unstable internet connection or other issues. Cannot be fixed, will compensate manually

32.

Player received mail that says he made a report against himself

1.3.24

Android

Problem not found and situation was unable to be remade, still checking

33.

Layla’s skin and hair turned blue

1.3.24

Android

Has retouched her high mode display

34.

New hero changed into  god mode in practice mode, and when ulti is used, the hero dies 

1.3.24

Android

Devs are aware of the problem, but will temporarily not fix it yet

35.

Player says that after the update, he had achieved 2 god-like, but past ranked match data shows that he only achieved 1 god-like

1.3.16

Android

We currently have a very low rate of lost data, in version 30 we will fix and also add gm tool, can manually help player fix the problem

36.

Player lost the match, but match history shows that he won

1.3.23

iOS

Player did not wait for server to display match summary, player has to wait for match summary in order for optimization to take place. Temporarily will not solve this issue yet. 

 

37.

Abnormal hero statistics, no. of matches played did not change but the hero used changed

1.3.23

iOS

Hope that player can provide notification if problem occurs again. Player information has been checked on internal website, did not trigger the first situation

38.

Player says that his high quality frame rate mode will turn off every time he restarts the game

1.3.24

Android

Dev is still checking, currently no conclusion yet 

39.

Camera angle problem occurred during battle

1.3.23

iOS

Requires player to provide video 

40.

Hero skin is displayed like this, no change even after reloading the game

1.3.23

Android

That skin has most likely been banned. When reducing versions, increasing data is not deleted, thus when player switches from advanced to original server, they will see new data

 

 

2.) Advanced Server


*Those players marked with yellow will obtain reward from advanced server feedback

 

No.

Content

Situation

ID +
Server

Name

1

When player initially used Hanzo in classic, skills 1 to 3 could be used, but when player was killed, he could no longer use basic attacks and skills 1 to 3 after respawning. The recall button, regen button and battle spells cannot be used too.

1.Hope that player can provide video evidence

2.If the players feedbacking experience this problem in tutorial mode, it will be fixed in version 28

73541337,
57012

bewox88

2

During the game, player did not have any maniacs, but after game ended, player was informed that he had completed 2 maniacs. (player achieved maniac in custom before playing the game, and thinks that might be a possible reason to the problem)

Custom mode match data should not be recorded, devs will check on it

173107525,
57018

EVOS•
JesNoDuitt

3

At the start of match, player stuck at 0% loading for more than 1 minute

Dev is checking on this issue already

66947060,
57005

Al Farrabi™

4

practice mode is not included in player’s custom mode

 

has been fixed, the problem was due to the testing event not opening yet

105628601,
57019

αqυαяιυѕ

5

When using ulti, Hanzo can exceed and penetrate through the map

Hero is designed this way

65735974,
57007

Mlove

6

After updating, the game audio disappeared

Fixed in emergency version 22, players please go to play store/app store to install the latest update

48479396,
57003

Mobile
Legends
Bang-Bang

7

Hanzo – after holding down on skill button for a while, the manual hero aim disappears

Did not occur again after testing

63384377,
57012

Test Thuta

8

Hanzo – his shadow can enter enemy’s base, and when returning to base, there is only Hanzo himself

Not quite sure of what player is trying to say, please provide more detailed description or images

248949285,
57011

Mobile
Legends

9

Unable to purchase Harith

Requires player to provide more detailed description or images

39044936,
57002

MagicTissue

10

Player played MLBB once. It often displays this error.

Unable to depict what player is trying to say based on picture provided

45438954,
57003

Hanif Rao

11

Unable to display emojis in custom mode

Usage will be released in future

20781459,
57001

Bĺľäşťēř

12

Good ping, but game error

Requires player to provide more detailed description or images. Game error refers to what error?

191103668,
57011

@error*

13

Fanny is unable to use stone monkey stick, causes player to feel very depressed

Hero is designed this way

20150355,
57011

Negative_

14

Player has downloaded the latest version, but when player tries to follow other players, he is told that the game version is incorrect

There is no problem with player’s game version after checking, will continue observing. Could be that the person the player tried to follow has a problem with the game version

33679951,
57001

_blank15_

15

Unable to share on FB

Notification is sent from FB, not MLBB

Could be due to:

1.player’s FB account has been restricted

2.player’s FB account cache data has problem (if is iOS, re-enter FB app or clear Safari cache data ; if is Android, re-enter FB app or install FB app : based on pictures provided by player, player most probably did not install FB app)

251613702,
57019

Ted.
Amable@92

16

Player was looking at skins and realized that the hero models could be rotated, and the error in the animation is: after hero animation ended, by holding a finger down on the hero and rotating it while not letting go, then switching to any skin or hero, the hero can be shifted during the animation

Aware of the problem, temporarily will not solve it yet, not a bug. Should not occur in normal circumstances unless player forcefully controls the game

43837906,
57005

Tapio*

17

Hanzo – while using Hanzo, player entered enemy base during god mode. When player used ulti in enemy base, despite it being in practice mode, player still died

Aware of the problem, temporarily will not solve it, will be fixed in later update versions

211303783,
57016

zєииу ❃

18

Hanzo – player is not sure if hero is suitable for use in any other modes, but in practice mode, as long as Hanzo releases his ulti with little HP, he will die. After respawning, hero was unable to carry out any actions (even basic attacks and skills)

Aware of the problem, temporarily will not solve it, will be fixed in later update versions

212707251,
57009

Kurumi

19

Rank position data lost

Fixed in version 28, problem was caused by refining of forms

102739162,
57006

Lone hunter

20

Kadita could pass through walls (problem with skill 1)

Hero is designed this way

208256842,
57014

nxl>>
Rahmad
Cube TV

21

Hanzo’s background is stuck in the middle of the story, unable to scroll down. The game itself was not stuck, only the background.

Not sure of what player is trying to say, please provide images

41658844,
57008

hana*5967

22

Layla’s skin disappeared during game, but skin still appeared in the box

There was a problem with this skin previously and was banned. Fixed in version 26.

68340071,
57001

newbie

23

Moniyan and Dark Abyss borders are not showing up

Has handled many such problems, will continue to fix it

69860246,
57018

_reaper_

24

They used bug and apk to get diamonds. Please give me 1000 diamonds, my ID is M²R~°Haikal19 Tier Gm1 star1 Lvl:30

Requires player to provide more detailed description or images

271518771,
57006

brayen cell

25

Player knew of this problem already when playing practice mode. When Aldous uses skill 1 and aims at enemy hero, minions, monsters, or on the ground. When first skill is aimed at enemy and immediately released, if it is still activated, there is no indication

Not quite sure of what player is trying to say, please provide more detailed description or images

28463992,
57003

Kurumi_
Tokisaki

26

Recall action is cancelled when using emojis

Fixed in version 28

59210608,
57005

dhandy

27

Icons in billing interface seems to be in a white box

Player’s local data issue, advise player to reinstall the game

174455825,
57011

sari*23

28

In mayhem mode, flicker can be used to return to base

Fixed in version 28

225899415,
57011

DRAKEN•
QT€LA

29

Player cannot complete daily tasks by playing AI mode, not sure if it is a bug

Daily tasks cannot be completed in AI mode, devs will first confirm the issue

73851467,
57006

Didin
B-Nank

30

1.Player found minion’s travelling route lines on both normal and advanced server.

 

2.Reduced damage effect does not work when player used jungle emblem + retribution

1.Dev is looking into it

 

2.Jungle emblem + retribution originally has reduced damage effect. The effect will not increase additionally after use. 

27057484,
57010

TEDYFD45

31

After switching from original to advanced server (and vice versa), audio errors and some not downloaded files will be lost, and player also has to delete data and re-download data again, this is a waste of time  

Game is designed this way. When switching between servers, only same data between advanced and original server will not be re-downloaded, newly added data still has to be installed

63456685,
57011

crzy96

32

No audio was produced during player’s death, or when player / player’s friend killed an enemy, the only sound heard was the last one

Player should go to app store/ play store to install the latest update and try again

255503341,
57018

MARS.
MELLOW

33

Unable to download data

Not all data has been downloaded after checking player’s log. Player can try to clear cache data, if data is still unable to be downloaded, re-install the game

215547750,
57009

Finngamer

34

When player switched from advanced server to original server, every time he plays he is unable to see skills animation effects no matter what hero he plays. Player mainly uses Fanny, and is unable cable properly because of this issue.

Player needs to check if all data has been downloaded. If yes, player can provide video or images for devs. This issue has been mentioned by previous players and has always been a result of incomplete data downloading.

45163544,
57007

Kagura.

35

When the game ends, it will appear on player’s screen.

Initially confirmed that it is caused by the art being lost, not an achievement but instead a maniac sharing, needs to be checked if the art is indeed lost. Fixed in version 28

230425763,
57012

H4dEz

36

Every time Gusion is CC’ed (e.g Martis’s skill 2 and Gatot’s skill 2), his daggers are not shown being thrown out, but are shown when returning to him

Aware of the problem, fixed in version 32

80584812,
57013

ɨʍ@G̶ɨꈤ3尺

37

Every time player plays mayhem mode, his teammates and enemy have no reaction. The matches are also not shown in past match history.

Requires player to provide more detailed description or images / video

47184799,
57005

warrior___4

38

When using Bruno, a broken heart icon appeared at the top of hero’s head but no enemy hero is using lifesteal equipment

Requires player to provide video

32083199,
57001

kingjei

39

Gameplay speed decreases before game forcefully shuts down/restarts

Checked on the player, the problem is caused by player not having enough internal storage space

85676813,
57016

Mobile
legends
bang bang

 

 



This is not all of the reports. Players can download through this link to view the full one:
Weekly Report [10/29/2018 - 11/4/2018]

Post time 2018-11-16 04:24 AM From mobile phone | Show all posts
So my friend had iPad. He lives in Russia. When he plays on ru server, everything is fine and he can accept games. But when he plays on eu server, he can’t accept the game, because he gets reconnecting while we found a game. Please fix it as soon as possible or help us to fix it.

Comments

Hello. If play with player from other different server will make cross-over which causing lagging and delaying the connection. I prefer you play within your server. Thanks for your feedback btw. :3  Post time 2018-11-16 10:25 PM
Post time 2018-11-14 12:11 PM From mobile phone | Show all posts
I found a bug with kimmy, she's already dead but still continuosly shooting and still managed to kill me. Hope this will be fix as soon as possible
Screenshot_2018-11-13-14-39-42-05.jpg

Comments

Hello, kindly report it to customer service in-game. They'll fix the bug by providing detailed info. ^^ thanks for post it here too.  Post time 2018-11-14 06:03 PM
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