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[Talk With Developer] Weekly Report [11/12/2018 - 11/18/2018]

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Post time 2018-11-23 11:37 PM | Show all posts |Read mode

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Edited by irezer at 2018-12-1 07:31 PM

 

Dear all,
Here is a weekly report from player feedbacks.

 

1.) Original Server


 

No.

Title

Occurrence version
Current global version:1.3.25

Device system

Status

1

Skill casting problem

1.3.25

Android
/iOS

Firstly, the emergency update of ver22 on Google Play store will solve this problem to a certain level after the package is being downloaded. Second, after ver30 releases in original server, most of the problem will be solved. However, some models cannot be repaired temporarily, such as models with large screens or high sensitivity.

2

Location navigation is not functioning

1.3.25

Android
/iOS

At present, it cannot be solved. Some mobile phones’ latitude and longitude cannot be detected thus will not be able to locate them.

3

Chatting channel has no one

1.3.25

Android
/iOS

we have changed the number of people in a small language room, let us continue to observe it.

4

Unable to upload custom profile pic

1.3.25

Android

Players are advised to sync it with Facebook or change the network connection.
Currently feedback numbers from players who are unable to upload avatar are within the normal amount

5

When a player reports others, the player receives report warning of himself

1.3.25

Android

Fixed in 15/11

6

Unknown error in battle

1.3.25

Android
/iOS

Observing the data

7

The data in sharing or achievement screen is not the same as the ones in a person’s profile

1.3.25

Android
/iOS

Fixed in ver30, we will manually help those players to obtain the old data

8

Heroes not moving in battle

1.3.25

Android

Not easy to be checked, the recording does not show any problems, navigation will be done in ver38

9

Data not synced

1.3.25

Android
iOS

Observing

10

Player’s language setting in advance server is Malay, however it changes to other languages after update

1.3.25

Android

3 Fixed in ver30

11

Unable to share through Facebook

1.3.25

Android

Should be the problems of players’ FB app, If any players report, do ask players to provide the version of his FB app

12

4v5 situation in battle

1.3.25

Android

Known issue, this happens when a player plays in two different accounts, and the repair cost is relatively large.

13

When matchmaking screen appears, the player’s device has a big “VS”, and the screen becomes blur

1.3.25

Android

Will be fixed soon

14

Player states that he is online however in his friend’s friend list, the player is offline. The bug is still there

1.3.25

Android
/iOS

Will be checked, though it is not easy to be checked

15

When receiving update rewards, an error occurs

1.3.25

Android

Old problem, let the player restart the game and try again

16

Player who uses iPhone XR can use chat system, however there is no ‘send’ button

1.3.25

iOS

Find the type of phone first, then test it using the phone

17

Screen becomes reflected

1.3.25

Android

Checked but cannot the problem, need to know what have the player done before and after the problem occurred.

18

Problem in using Arabic language to chat

1.3.25

iOS

checking

19

This frame covers the picture above

1.3.25

Android

Let the player restart the game and try again

20

Every time one restarts the game, High Frame Rate mode will be switched off

1.3.25

Android

Fixed a similar bug in ver30, not confirmed yet whether it has been fixed, need to be observed

21

Player says that there is problem with Hanzo’s first skill

1.3.25

Android

Checked but no problem is found, Hanzo’s another bug was fixed in ver 30, maybe because of this, the bug occurs. We will observe this after ver30 is updated

22

Player says that there is problem with Hanzo’s first skill

1.3.25

Android

23

The task of completing a game using a Magic Academy hero is not completed.

 

Android

Already recompense the  to the player, it feels like a problem that happens occasionally

24

The trial cards in the inventory turn into stars

1.3.25

Android

Player has downloaded the new patch completely, we will check for the problem

25

The win streak data in personal info is having problems

1.3.25

Android
/iOS

Fixed in ver30, we will manually help those players to obtain the old data

26

The number of assists does not show in the sum of rank and classic

1.3.25

Android
/iOS

This is a bug and will be fixed soon

27

Sharing screen has problems

1.3.25

Android

Fixed in ver 30, also, we need to know which hero was it

28

After Lunox casts skill 2, she is still unable to get the Chaos Ult. The stripe below HP is gone

1.3.25

Android

Recording from player is required

29

Players can't send text chats in the game, they can type, they can't see them after sending, others can see them. The text chat is open.

1.3.25

Android

Possibly it is not a logical problem. We will check it.

30

Background turns black

1.3.25

Android

Don't know why, I need the player to provide a log.

31

Player says that after using Gussion’s skill 2, skill one cannot be casted if immediately tapped, one has to wait for a short while to cast it.

1.3.25

Android

Our skills generally have a 2-4 frame lock. At the time of this lock, there is no skill that can be casted.

32

The player said that he would reconnect multiple times when he used Harith. Other influences are normal and there are problems with hero control.

1.3.23

Android

If it is because of the hero's problem, it is definitely more than this one, so there may be other problems, and pay attention on the amount of feedback to this question.

33

Minions ‘squeeze’ together

1.3.25

Android

Checked but did not find any problem, the player needs to provide a recording

34

The player said that the skin inside the advance server’s fragment shop cannot be bought and it shows that it is season exclusive skin

1.3.25

Android

Fixed

35

numbers of MVP are different

1.3.25

Android
/iOS

If one got MVP in modes other than classic and ranked, it would not be recorded in the personal data

36

Player says that the volume of the game is very low despite the game is reinstalled, and the device’s volume is already maximum

1.3.25

Android

Some mobile phones has low volume, there is no solution at present.

37

The player said that the button that allows one to add bots in the practice mode disappears.

1.3.25

Android

The gm icon in the practice mode is an incremental resource. It may be that the increment has not been downloaded. Let the player redownload the patch and then look at it. Check the player's incremental download situation. Ask the player whether this occurs at the start or during the game

38

The player said that the same friend in the friend list is displayed twice.

1.3.25

iOS

Ask the player to restart the game

 

 

 

2) Advance Server Feedback


*Those names highlighted in yellow will be rewarded for giving the feedback.


Bug

Status

User ID +
Server ID

The
【Nickname】
the
account

In the practice mode, the icon that allows one to add bots disappears

It may be that the patch has not finish downloading. The icon of the gm tool is an incremental resource. If the increment is not downloaded, the icon will not be displayed. The button is still there, but the player can't see it. This will be optimized in later versions.

228238860, 57014

~Sakura-
matchA~

There is no GM function in practice mode

It may be that the patch has not finish downloading. The icon of the gm tool is an incremental resource. If the increment is not downloaded, the icon will not be displayed. The button is still there, but the player can't see it. This will be optimized in later versions.

112359660, 57015

farrel&nl

 DJ audio

The voice is norm al, what the player means is not clear.

206169482, 57019

•Handika√•

 Kadita's skill pointer is constantly having error. Please check the battle id

Tried and it didn't appear. We have to ask the player about the specific performance.

39798413, 57006

[0fe033c]
lovely

 Kadita--when I use kadita hero, I can break through the wall

That is the design

76575411, 57016

[VKW]*
√ALENTINO²

 When zhask uses his 3 skills, it will make creeps and heroes in trouble.

Checked but did not understand what does he player mean, the player needs to provide a recording

279627455, 57012

Redcoon
92

 When aldous SS saber and saber ss aldous aldous and saber go to other maps

did not understand what does he player mean, the picture given is not correct, player has to give précised information and correct screenshot

91182584, 57010

tz•zxùàñ

When I started to queue for ranked match and then entered the store, the screen suddenly turned black.

This problem is related to the function of the return key. Open the bug list and let dev to check it

272917624, 57011

Advance
~Cha

Even if I have downloaded the latest patch, but it still shows “downloading important resources”

Checked this player, the incremental download was only 40% and he exited the game, and then did not enter the game, it should be that the incremental has not finish downloading. This player kept switching advance and normal server. We have checked the player’s log and he pressed Bug Feedback button many times. Maybe he is just trying to ask for bug feedback reward

167134091, 57017

Zah,
Zahra

At that time, I wanted to choose a hero but suddenly went straight to the battlefield

Checked but cannot the problem, need to know what have the player done before and after the problem occurred.

251081267, 57005

Mobile
legend

If the skill is not an aiming skill, you can't devour the wild monster, and the automatic aiming will become expired, the jungle monster is still there, and the skill CD resets.

Checking

99845664, 57003

STELLAA
AAAAAA

 Survival mode, when I use Roger, I can't use wolf mode after I use car mode.

There is really a problem like this, we will ban this hero in survival mode when it releases

192792437, 57011

LNX_
Lunox

 All models are facing to the left instead of facing forward

Fixed in ver32

120568906, 57012

MLplayer
123

Why is the preview image of Kagura not visible?

Does the problem still persist after the patch is completely downloaded

101054286, 57014

(sholeh)

My name is not on the top left corner

Checked, the player's name is two boxes, the display is empty in game, may because it is a banned word,  there is no way to show it

133015608, 57012

------

 I found using some app to unlock all skins

Should be a cheat engine, dev did not set anything like this in ver30, the use of lulubox is now limited more than before. We have to observe whether the problem can be prevented after ver30

138860133, 57007

Anissa
Rahma

I have read your update, it says about a belerick’s skill is named "Holy Trial" but the skill is not belerick’s it is kajas' skill

Fixed in ver 30

101235928, 57017

earl

Hanzo—when using Hanzo in practice mode, the loading screen is bugged and it will never stop reloading

Checked but did not find any problem, we will  be continue checking

116757294, 57010

IEat
PieYT

HANZO-after I use HANZO’s ult, when the body returns to the soul, skill2 will make me immobile

We will prevent this in ver34, it should happen only at certain boundaries

28249632, 57004

(JIO)

When matchmaking screen appears, the player’s device has a big “VS”, and the screen becomes blur

Dev will fix this soon

186611990, 57015

707@
LOLOL#!

Team icon cannot be displayed in the contest quiz interface

Probably the patch has not been finish downloading, finish it and check again

49159987, 57002

Kreutzer

I am out of the map

We will prevent this in ver34, it should happen only at certain boundaries

237335238, 57017

oneNo
Limit

I found it in an event

Did not understand what does the player mean, the picture shows no problem, the bug feedback is always in the “event” window

138865725, 57019

riders
gaming

 

 

 



Players can download through this link to view the full one:
Weekly Report [11/12/2018 - 11/18/2018]

Post time 2018-11-24 06:05 AM | Show all posts
The 1st data says original server, but it has feedback about hanzo????

"Player says that there is problem with Hanzo’s first skill"
 Author| Post time 2018-11-24 07:02 AM | Show all posts
starboi replied at 2018-11-24 06:05 AM
The 1st data says original server, but it has feedback about hanzo????

"Player says that there is p ...

sorry for the mistake. should be on Advanced Server Feedback. Thanks for notifying this.

Comments

No worries. Keep up the good job! :)  Post time 2018-11-24 07:22 AM
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