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[Account] Can't reset password

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Post time 2019-1-15 10:46 AM | Show all posts |Read mode

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Edited by SunTon at 2019-1-15 10:58 AM

Hi, I need urgent help...

I forgot my password to my Moonton account, and tried to reset my password. But the problem is, the email never arrived in my inbox, which I uses hotmail to bind the account to Moonton. I have checked all folders and removed all spam filters. I think hotmail bounces emails from moonton, but i am not sure about that.

I have sent a ticket to customer service on the 14th, but they have yet to respond, or I may have missed out the response (CS has bug, where you can't view your own ticket)

So now... How am I going to reset my password if I don't have a mail? Is there anything else I can do to get my password reset mail? Help me please!  

Post time 2019-1-15 06:16 PM | Show all posts
Please wait for the response from in game cs.
It might take 2-5 days before responding.
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