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[Account] Retrieving account

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Post time 2019-1-27 09:56 PM | Show all posts |Read mode

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So here is the story.
I bought a new phone and began to transfer the old account, having previously erased everything from the old one. when trying to log in to an existing game center account, a message appeared that there are no associated accounts. I immediately wrote to customer support, repeatedly filled out the form, and then ... nothing. They wrote that the developers will answer soon. already go the third day.

hence the questions:
  • Has anyone encountered this situation?
  • how long does it take to return an account?
  • if there is no possibility to return the account, then how to return the money?

    The account was tied only to the game center.

I'll send all necessary info to mods.

Dont suggest me about customer support plase, because they just do nothing 3 days in row: chatting fix answers, chat history always disappear, no possibility to return to previous chat.

Thats just awful...

Post time 2019-1-28 03:33 AM | Show all posts
Hello,
we are sorry for the inconveniences. If your account is already bound, you can simply switch back to your old account. Tbh the CS in-game is the only way to retrieve your previous account, so plz try again and submit your ticket to our CS in-game > retrieve account> new device change and fill up, and wait for their reply. It may take a few days to get reply, since they got many mails. Make sure not to clear any data. Do report us if they don't reply within 3-9 days.
Post time 2019-1-28 04:40 PM | Show all posts
такая же история ,только не 3-9 дней
а месяца 5-6 не отвечают
потом не мог все поля заполнить просто не помню всех данных
 Author| Post time 2019-1-30 11:39 PM | Show all posts
So the story is continues.

They wrote me back.
I am confirmed my payments and recipes.
Bind new account to where possible to bind.
And this silence again.

Is there a possibility to have an online chat without any delay?
This sooo frustrating.
I’m loosing time and content.

BTW, thanks for the answer, pal.
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