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[Login] 3rd party tools detection possible bug?

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Post time 2019-3-23 07:21 PM | Show all posts |Read mode

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Hey guys recently we received some reports that players cant login due to an error message which saying detected 3rd party software and can't login.
While its true moonton is trying hard to protet its player from map hack and so they installed anti cheating tools. Thus many users who used 3rd party software are facing this issue.

But those who did not install any 3rd party app or modify any system files, might see this as well.
My request
Try reinstall mlbb
Do not use vpn
Kill all background app before run mlbb.
Turn on location, give location permission to mlbb
If not fixed.
Then provide this information here, we will try to contact on your behalf.
Id name
Server id
Id number
Profile ss
When did you face this issue
Your device model
Os version

Our process might take time, best if you contact this mail instead
mobilelegendsgame@gmail.com

Thanks.
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Post time 2019-3-23 07:26 PM | Show all posts
I think most of the mobile users that are facing this problem are Asus phone users, and I'm one of them. I already tried reinstalling the game but the problem still persist.

Comments

Consult a doctor if symptoms persist. Just kidding. I'm sorry to hear what happened.  Post time 2019-3-25 05:19 AM
 Author| Post time 2019-3-23 07:42 PM | Show all posts
reinforcemike replied at 2019-3-23 07:26 PM
I think most of the mobile users that are facing this problem are Asus phone users, and I'm one of t ...

I got report from asus and samsung also.
Can you be specific about model and os version?
Thanks
Post time 2019-3-23 07:55 PM | Show all posts
BD007 replied at 2019-3-23 07:42 PM
I got report from asus and samsung also.
Can you be specific about model and os version?
Thanks

Weird cuz I asked some of my friends whom samsung,oppo and huweii users, they don't encounter this problem at all, except 1 of them which is an Asus user.

Mine Asus Zenfone T00J
Android ver 4.4
My friend has Asus Zenfone 2
Android ver 5.0
Post time 2019-3-23 08:30 PM | Show all posts
Hi guys. Emulator Blue Stacks 4 is also having this kind of problem but Memu is working..
 Author| Post time 2019-3-25 04:56 PM | Show all posts
kuliti replied at 2019-3-23 08:30 PM
Hi guys. Emulator Blue Stacks 4 is also having this kind of problem but Memu is working..

Thanks for the information.
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