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Yes. I'm not very sure about this one; but I often notice that the person who handles them always took breaks. The other members usually went to vacation as well the past few months. Again, I'm not sure about this. It's just something I kind of noticed. (So don't flame me or Moonton eitherway - I'm not lying.)
As of now I work for the MLBB MGL Team and I used to work for the Forum Department. I kid you not when I say the management is now poorer than ever. Not saying the Moderators are poor - they're quite nice, but it's not them who's the problem here.
Luckily CS is faster now. Back then it was very useless; so at least there's hope for those who report to Customer Service. Facebook is way faster though. I was told (By a former Moderator in the forums, now in FB) that they get more than a thousand messages daily. Thing is, it's handled by a lot of hardworking people. They won't allow you to join if you can't work full time (or at least I think,) - not like they're taking applications consistently anyways. Not just that but they have fixed replies for different kinds of queries, so it's generally safe to assume that you get replies in just a short period.
Not flaming Moonton / It's staff / Whoever who works there, because I know some hardworking people in the team, but I'm simply stating from what I've gathered and noticed from my past Moderating experience. |
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