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Post time 2019-8-10 05:01 PM | Show all posts |Read mode

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hello all, I’m in urgent need of help to retrieve my main account however I can’t post about it anywhere but here, Amy reason why?

Post time 2019-8-10 05:24 PM | Show all posts
Go to customer service its besides in your profile, choose account problem ~ Retrieve account ~ choose why you lost your account. also you can contact email to and last welcome to forum if you need further help, ask any moderator.
Post time 2019-8-10 07:23 PM | Show all posts
Edited by AlyAoi at 2019-8-10 12:24 PM

Guys remember that everything we do on the internet remains on the internet, so everything we delete can be retrieve. *Never give up*
P.S. Welcome in the forum and remember you can ask everytime help the mods always help as well as they can
Post time 2019-8-10 05:10 PM | Show all posts
just talk to the mods about it they will help help you.
Post time 2019-8-10 05:16 PM | Show all posts
Contact costumer service in game, follow their instructions, and be patient :D
Post time 2019-8-10 06:26 PM | Show all posts
Hi bro.. Contact to CS in game about ur problem
Post time 2019-8-10 07:39 PM | Show all posts
Welcome to forum! In your case, you can either contacting Customer Service or sending a direct email to about your problem. If any trouble arises, the moderators in this forum can help you anytime. Have a great day
Post time 2019-8-10 08:28 PM | Show all posts
Hope you got if fixed! Have fun in the forums.
Post time 2019-8-10 08:45 PM | Show all posts
Welcome here. About your account issue:
Is your account hacked? if yes, i would recommend you to contact the customer service by mail at : . A reply usually takes 3 to 9 working days.
If you have lost your account ( didn't bind it when you switch) i would recommend you to contact the in-game customer service about this issue. ( you can contact them by clicking on the icon near your profile (person with a headphone))

Hope you can retrieve your account
Post time 2019-8-10 09:22 PM | Show all posts
post here, i will move it to specific section.
tap on the blue headset icon on the top left corner besides your profile avatar.
goto help>account problem>get account retrieval form>fill it up>submit.
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