i cant log in pls help

anathvmic

hi i’ve been having this problem a couple of times over the past few days, i’m not sure why but i think its because of the engine upgrade. ever since i updated the engine, i am not able to log in unless i uninstall and re-install the game. mobile legends is a big game and i cant bare the patience of re-downloading the whole game just to play a few matches just to do it again the next time i log in. there are 2 distinct difference in the “loading screen” when i AM able to log in than when i am not able to log in. first of all, right above the “progress bar” you would be able to see the little check mark and the “I agree with the terms and conditions” thing (i would insert an image but its not allowing me because apparently a screenshot is too big of a file) but i am not able to see it when i’m unable to log in. second of all, under the “this is a work of fiction” sentence you would be able to see something like “server: 12345” but i am not able to see this when i cant log in to the game. when i first had this problem i just thought it wasn’t loading, but i waited around 15 minutes for nothing to happen. if you’re wondering, yes the image/gif in the back IS in fact moving yet i am still unable to log in. if anybody has ever dealt with this before and knows how to fix this please inform me, i dont want to deal with having to re-installing the game every time i log in. thank you for your time~

anathvmic

to specify: by engine update i meant the “speedy version” update

Ichijo

anathvmic replied at 2019-9-1 01:42 PM
to specify: by engine update i meant the “speedy version” update

First, could you specify what device you are using?

Second, are you sure that your connection is stable? Try going to another place with fast internet as well to test it out.

Third, if you could, could you post screenshots of your problem if it still occurs until this day?

Fourth, has resources been completely downloaded if you have been able to log in the first time?

Fifth, does clearing cache work or restarting your device?

anathvmic

Ichijo replied at 2019-9-1 01:47 PM
First, could you specify what device you are using?

Second, are you sure that your connection is  ...

1. I am using an iOS device (iPhone)
2. Yes, I am sure that my connection is fine, I have tried both using my wifi and my data, both failed.
3. I would post screenshots but it says that the file is too big
4. When the problem first occured and I had to re-install the whole game, I did not wait until all resources were downloaded because the game itself already took long enough.
5. I have tried restarting my device but it still did not work

anathvmic

Ichijo replied at 2019-9-1 01:47 PM
First, could you specify what device you are using?

Second, are you sure that your connection is  ...

i could send you screenshots if you message me via instagram (you dont have to follow, this isnt a promotion i’m just trying to solve this problem)

Ichijo

anathvmic replied at 2019-9-1 01:57 PM
1. I am using an iOS device (iPhone)
2. Yes, I am sure that my connection is fine, I have tried bo ...

Thanks for the fast update!

As to my prior knowledge, the issue has been noted and they are urgently trying to fix this.

In the meantime, try again on restarting your phone/game and waiting for a much longer time during its loading screen. It may sound weird knowing it's the "Speedy Update", but it seems that this problem occurs the first time the speedy update is on.

If the issue has not been solved yet, come back with your results here, or contact customer support.

BD007

please provide screenshot or video proof of the bug.also provide your
profile and server id number
device model and os version
game client version
date when the bug occurred
how did you trigger this bug.