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[Payment-Contact Customer Service] "REFUNDED" but charged in my bills?

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Post time 2019-9-16 08:16 AM From mobile phone | Show all posts |Read mode

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Hi, so last month i have asked for refund of a purchased that was made by mistake by my nephew and i've already dealt with google playstore, emailed them the details and also to moonton althought no reply but an auto generate message from you guys but thank goodness playstore DID reply before the 7 days policy thing ends. I thought it gonna end there since you guys have taken back the diamonds and returned my money which is almost RM200(Malaysia) of it. But what shook me then is that Playstore already "claimed" that they/you have refunded the money (and i do know contacting Playstore can also be made to ask for a refund LEGALLY) but when i received this month's bill, i was charged RM199.90 and i don't remember buying any diamonds worth that much last month EXCEPT FOR THE ALLEGEDLY "CLAIMED" REFUND. What are you guys trying to prove here? To a regular customer/player? I've spent more than a thousands in this game and when i asked for one refund, this is what i get? And i thought there was gonna be a diamonds returned to my account but no sign of it. Now i don't even think i want the diamond. I really wanted to file a police report so bad but you guys do know its a waste of energy so please do respond here if yall can't reply my email.
Order Details : GPA.3392-6659-9943-84058
Date: 10 Aug 2019 06:15:09 GMT+8
Post time 2019-9-17 03:06 AM | Show all posts
Edited by BD007 at 2019-9-17 03:10 AM

what if this is an error from google payment system?
i strongly suggest you to contact in game cs or this email again. and also contact google play services. i will try to help you as much as i can. i i will ask my supervisor about this. thanks.
Post time 2019-9-16 11:30 AM | Show all posts
Maybe it's a mistake in the google payment service system, I'm not sure if it's true that the payment only happened once while they gave the bill again, I hope you check again
 Author| Post time 2019-9-16 08:19 AM From mobile phone | Show all posts
Order Summary
Post time 2019-9-16 11:35 PM | Show all posts
Contact costumer service, they will help just send them these screenshots and you will get ur diamonds again, and be patient they need some times to answer :D
Post time 2019-9-17 05:29 PM | Show all posts
Do you use your want-to-refund diamonds?

I experienced 3 cases -in other games tho-
1) I buy some diamonds, I use them, and ask for refund = failed due to not enough diamond
2) I buy some diamonds, I didn't use them, and ask for refund = success, my diamonds got decreased
3) This rarely happens. I buy some diamonds, I use them, and ask for refund = success but I got minus on my diamonds
Post time 2019-9-19 09:45 PM | Show all posts
can you please give me your profile and server id?
Post time 2019-9-20 12:17 AM From mobile phone | Show all posts
Just curious
Why is the purchase made through a 3rd party company called Young Joy?
Shouldn’t the charges comes from Moonton?

That’s how my purchase transaction looks like.
 Author| Post time 2019-9-23 05:54 AM From mobile phone | Show all posts
Edited by CosmicSuit at 2019-9-23 06:01 AM
BD007 replied at 2019-9-19 09:45 PM
can you please give me your profile and server id?

Here you go, hope it helps. My server id is (sng2) Malaysia (2670). And sorry forbthe late reply.
Post time 2019-9-27 08:34 AM | Show all posts
CosmicSuit replied at 2019-9-23 05:54 AM
Here you go, hope it helps. My server id is (sng2) Malaysia (2670). And sorry forbthe late reply. ...

thanks a lot for the information
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