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[Payment-Contact Customer Service] Ticket monthly subscription contents not received

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Post time 2019-11-29 06:06 PM | Show all posts |Read mode

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Edited by BD007 at 2019-12-1 08:15 AM

Good day. I have made the subscription on Nov. 26, 2019 and i am an apple user but i haven’t received the subscription items (tickets etc.).Order id: M
Would you please take a look into it?
ID: 498246404 (8004)
Name: Mikel
Post time 2019-11-29 09:18 PM | Show all posts
Plz contact our CS in-game for payment issue. Go to CS icon(top left with a mic) > Payment problem > recharge failed > ios. They will ask your order ID and input it. Hope you get your items.
 Author| Post time 2019-11-30 07:33 PM | Show all posts
I followed instructions but it redirects me to this site
How do you upload a screenshot?
Post time 2019-12-1 08:18 AM | Show all posts
sorry i had to remove the order id, please do not share such info in public place like forum.

just tap on the blue headset icon on the top left corner besides your profile avatar.
Go to help>Bug Report>payment problem>form>fill it up with proper info's and screenshot. You will find upload button in the form too. Then submit. Wait for reply.
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