Mobile Legends: Bang Bang

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[Service] CUSTOMER SERVICE

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Post time 2019-12-30 06:25 PM | Show all posts |Read mode

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Moontoon shouldn't only do an upgrade to their UI and maps, but they also should give attention to IMPROVING THEIR CUSTOMER SERVICE.Their customer service s*cks at its finest, truly. When I tend to ask for a single problem, it would take about dayssssssss or even a week before you will be entertained by A HUMAN CS (because most of the time, I felt like I was talking to a robot).

Moontoon should really do an action to this immediately because it's kinda disappointing that a big company like them, doesn't fund much of their customer service section. :(  *five thumbs down*
Post time 2019-12-30 07:06 PM | Show all posts
The in game customer support has been improved a lot and with you guy's help, it can be improved further in future. thanks for your feedback.
Post time 2019-12-31 12:38 AM | Show all posts
Even if humans do reply, most of their answers are also a copy paste answer which make me unsatisfied. I do think they need to be more talkative in cs like asking for further questions or suggestions. Or make them have reaction wether they agree or disagree with our opinion.
 Author| Post time 2019-12-31 11:50 AM | Show all posts
Edited by Ncup.Ajh at 2019-12-31 07:57 PM
BD007 replied at 2019-12-30 07:06 PM
The in game customer support has been improved a lot and with you guy's help, it can be improved fur ...

I don't think so. I've had my queries still unresolved 2 days from now.
AZNUR replied at 2019-12-31 12:38 AM
Even if humans do reply, most of their answers are also a copy paste answer which make me unsatisfie ...

True. :( I've never had any real human connection with their CS.
Post time 2020-1-2 11:17 PM | Show all posts
exitoe replied at 2019-12-31 11:50 AM
I don't think so. I've had my queries still unresolved 2 days from now.

True. :( I've never had an ...

Sometime it takes 72 hours to reply. Because of too many tickets.
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