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[Login] Can't login on moonton account

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Post time 2020-3-11 08:59 PM | Show all posts |Read mode

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Hi guys, i have big problem with login on my moonton account. Few months ago i uninstall the game from my smartphone ( LG G4). I decide to install game again, i still have same smartphone. But now when i try login on my account nothing happen. I have screen like on screenshot, i set my email and password and tap on "sign in" button but nothing happen. I can click on this button milion times but theres no reaction. My account was linked with google play and moonton but when i try switch account to googleplay i have information theres no account linked to google play. It's looks like my old account disapper :/ I even can't find this account with friend find in game.

Can you help me?
Screenshot_2020-03-07-09-31-24.png
Post time 2020-3-12 05:23 PM | Show all posts
Please contact in game customer support.
Its located on the top left corner besides your profile avatar(blue headset icon). Go to help>account problem>reinstall issue>account retrieval form>fill it up.
Thanks.
 Author| Post time 2020-3-12 07:41 PM | Show all posts
BD007 replied at 2020-3-12 05:23 PM
Please contact in game customer support.
Its located on the top left corner besides your profile ava ...

But i don't remember my server, because i can't find my old account in friend search
Post time 2020-3-13 11:09 PM | Show all posts
Did u recheck if ur password is right
Post time 2020-3-17 11:35 PM | Show all posts
Hi, i have the same problem. My password is correct i even changed just for sure and it doesnt help. The button "Sigh in" is not responding. Pls for help.
Post time 2022-10-25 11:39 PM | Show all posts
hey can some one help me i retrive my account right now but all my account cant log in moontoon account and the 3rd party log in cant enter and they said its not connectted to any games? pls help me
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