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[Account] My test server account reset level 11 to 1, why?

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Post time 2020-4-6 02:30 PM | Show all posts |Read mode

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After I switched my account to new device, when I go to test server my account lvl is suddenly reset to lvl 1 although it have to be lvl 11 and I played for very long times. Now the problem is that test server account cannot level up more. No matter how you play the matches it is still lvl 1 with 0 EXP.
How do i do with that problem?
Screenshot_2020-04-06-12-47-50-836_com.mobile.legends.jpg
Screenshot_2020-04-06-12-47-47-647_com.mobile.legends.jpg
Screenshot_2020-04-06-12-47-44-858_com.mobile.legends.jpg
Post time 2020-4-9 10:52 AM | Show all posts
i am moving this to bug report.
Please contact in game cs and submit this as a bug report.
Also provide these information here
Profile and server id
Device model and os version
game client version
When did this happen
How to trigger this bug
Thanks.
 Author| Post time 2020-4-11 02:56 PM | Show all posts
BD007 replied at 2020-4-9 10:52 AM
i am moving this to bug report.
Please contact in game cs and submit this as a bug report.
Also pr ...

My adv acc id is 125492511 (57015). The device is Redmi k30. Thank
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