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[Account] Seriously there no place to get help when your account got hacked

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Post time 2020-4-17 03:55 PM | Show all posts |Read mode

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Edited by Olberic at 2020-4-17 03:55 PM

Its been 3 days since my account got hacked without hacking my email or facebook, i dont know how they change the email. Since then i report on customer service and also through mobile legends email and still no respond or any shit to help me retrieve my account. I'm not angry to the hacker but i angry when moonton doing nothing to help its player.
Post time 2020-4-17 10:34 PM | Show all posts
If your account is hacked , dont contact the CS in-game since the hacker have the access too. Do contact our CS email : , subject : Account hacked , explain what happened, input your account ID, IGN , Server ID and send it. Wait for their reply, they will send you a ticket . Hope you get your account back.
Post time 2020-4-20 09:40 AM | Show all posts
Please wait patiently, they Will respond you soon.
 Author| Post time 2020-4-20 11:31 PM | Show all posts
Yeah they already respond it.
But.. Only one reply each day..
They really realy take their time, this is just frustating while my account get messed up by the hacker.
Post time 2020-4-23 05:33 PM | Show all posts
well you need to wait till one of the official stuff reply. but you can not wait that is the problem. you must have to wait.
Post time 2020-4-23 09:50 PM | Show all posts
I have the same problem, too. My account is being hack. someone login into my account and use my diamonds, tikets, Gold, delete my friend from Squad.

I sent email but only get reply to fill up the form that does not help anything.
Post time 2020-5-2 09:08 AM | Show all posts
Yes u have to wait till the company closes down then maybe it will be solved.

Use all the screen shots send to Apple/Android and ask why is the QA for security lacking for this game?
Also send screen shots to the police and make a report that it seems moonton is not doing a good job for PDPA issues. Personal data maybe taken by the hacker and nothing is being done. Furthermore i read somewhere that Moonton only deals with this issue every 90 days once. If more people report to the police, i am sure Moonton will have a hell of a time just to deal with the authorities on leaking of personal data.
Post time 2020-5-18 12:13 AM | Show all posts
Edited by Kathey at 2020-9-5 08:35 AM

Yes let’s report to the police!
My account has been hacked for two weeks and nothing, I’m going to report them to apple
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