Account Scammed and Stolen

frankthetank_98

Hi Forum managers, just want to know is there a chance if i can retrieve my account when my account has been stolen?
They change the moonton email to another one which i don't know and they have already unbound all other accounts like Gamecenter and FB. I have provided a lot of proof that i'm the actual owner of the account to MobileLegendsGames@gmail.com but they have not responded to my request yet.

DennisST

Hello.
The right CS Moonton email is : MobileLegendsGame@gmail.com.
Not using "S" after the word "Game".
Thank You.

frankthetank_98

DennisST replied at 2020-4-26 10:04 PM
Hello.
The right CS Moonton email is : .
Not using "S" after the word "Game".

I typed wrongly.

I have already sent them. But they still did not reply....

BeyondSeek

frankthetank_98 replied at 2020-4-27 02:15 PM
I typed wrongly.

I have already sent them. But they still did not reply....

i think no need to ask them already, not only you, many ppl have been hack (me too)
And they doesnt reply any msg more then weeks (some players is more then months).

my account let the hacker lower the credit to below 50.

frankthetank_98

BeyondSeek replied at 2020-4-27 02:25 PM
i think no need to ask them already, not only you, many ppl have been hack (me too)
And they doesn ...

omg really?

I have seen quite some posts regarding accounts hacked.

So did you manage to retrieve? Or have they replied even once to your request?

DennisST replied at 2020-4-26 10:04 PM
Hello.
The right CS Moonton email is : .
Not using "S" after the word "Game".

Is there a way that I can really reach the support side?

I have sent so many emails and they are still not responding...

DennisST

frankthetank_98 replied at 2020-4-27 03:21 PM
Is there a way that I can really reach the support side?

I have sent so many emails and they are  ...

Please wait for 3 - 9 days or more depend on situation, and no need to send many emails, just one is enough.

frankthetank_98

DennisST replied at 2020-4-27 06:08 PM
Please wait for 3 - 9 days or more depend on situation, and no need to send many emails, just one  ...

ok I get it, thanks.

But can I know whether transferring the stolen account to my current account is possible? Have they done it? If not why they ask for my current account in the form. I guess they can disable the stolen account, and migrate the data over to another account right?

DennisST replied at 2020-4-27 06:08 PM
Please wait for 3 - 9 days or more depend on situation, and no need to send many emails, just one  ...

They have not been replying for days...this is frustrating! Can you please advise me?

frankthetank_98 replied at 2020-5-1 11:22 AM
They have not been replying for days...this is frustrating! Can you please advise me?

nvm forget it...they are not interested in helping. I've made it clear that my account was stolen and I can't log in. They keep giving me automated replies or replies that are not helpful at all.

BeyondSeek

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "Seek Chang King"
To: <mobilelegendsgame@gmail.com>
Sent: Mon, May 4, 2020 at 18:27
Subject: Still not fix the hacker issue

my account also been hack start from about Apr 15 2020
Account ID : 43448701
Server : 3058 (s3058)


Game Center : Player_6960412652  is hacker account




Still no one reply the email
sux employee and employer

DennisST replied at 2020-4-27 06:08 PM
Please wait for 3 - 9 days or more depend on situation, and no need to send many emails, just one  ...

how about from may 4 to now may 22 no one is reply the email to me

DennisST

BeyondSeek replied at 2020-5-22 08:22 PM
how about from may 4 to now may 22 no one is reply the email to me

You may send the email again, dont forget to send your profile screenshoot, payment receipt first and last.

BeyondSeek

[Auto reply]Dear player,



Your request is received. We may not respond to your request instantly. But we’ll make sure to resolve your request within an appropriate amount of time.



If your met payment, account and login issues, please read on for our suggestions.

​

1. Payment/Refund Issues

Contact us in the game so that we can collect your information and solve the issue faster.

Step 1 Tap "Customer Service" in game besides the Avatar

image.png

Step 2 Select "Payment Problem" in Help Tab

image.png

Step 3 Select "Payment Issue Feedback Form"

image.png​



2. Lost an Account

Please use a new account to contact us in the game so that we can collect your info and solve the issue faster.

Step 1 Tap "Customer Service" in game besides the Avatar

image.png

Step 2 Select "Account Problem" in Help Tab

image.png

Step 3 Select a Regarding Issue




Yeh, this useless and fucking reply i get it many times, fuck off this

DennisST replied at 2020-5-22 09:38 PM
You may send the email again, dont forget to send your profile screenshoot, payment receipt first  ...

ya, i did.

may 14 i send again, then ?? today may 22 another 8days. so i send may 22 now, let see b4 may 31 any reply or not.

Tiu Le Lo Mo