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[Login] cant sign in Moonton Account “please enter correct email”

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Post time 2020-4-27 02:50 PM | Show all posts |Read mode

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Edited by BamMeX28 at 2020-4-27 03:24 PM

Hi im having trouble to log back in my Moonton account, says enter correct email but the email was already verified even change the password one time, the account is not bind to any social media, it was before but I removed them trying to find out how to switch accounts and the only account left on the profile was moonton but cant access it says “enter correct email” I purchased gems recently and have less than 20 left currently.
your IGN, ID (Server): BamMeX (5205)
Device (OS): Iphone X
Last purchases was 2x 500 gems and 1x 1000 gems.
Rank epic 3
Moonton email chivalok-@hotmail.com I believe the issue I have is what happens with a lot of sites since my email has a dash right before the @ and detects it as wrong. Please help me bind my facebook or something so I can log in other way.
thanks
Hope to hear back from you guys.




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Post time 2020-4-27 09:01 PM | Show all posts
The email is case sensitive, so you have to enter it exactly how you entered it when you made your moonton account. I could have my moonton account as Jade@gmail.com and it wouldn’t work if I tried to sign in with JADE@gmail.com because it is case sensitive. Also if that continues to not work, I recommend trying to remove the hyphen and see if that would work.
 Author| Post time 2020-4-28 03:48 AM | Show all posts
Hi thanks for the reply i tried without the hyphen and doesnt work because that is not the correct username, and i always use lower case for email but tried every combination and didint work, i pressed the forgot password and works there i even got the email and change the password.  I contacted mobilelegends by email but no reply since 2 weeks ago.
Post time 2020-4-30 09:56 PM | Show all posts
Edited by RohitBK201 at 2020-4-30 09:58 PM

This is case sensitive so a space or a wrong caps can mess it up, if its really not working for you i suggest you to change your moonton acc email address
Screenshot_2020-04-30-19-22-37-06_22e4250240c136c826b8a3b1264b092d.jpg

third option of the left column
 Author| Post time 2020-5-1 12:36 AM | Show all posts
thanks for the reply but How am i gonna change the address if i cant even access the account in the fisrt place
Post time 2020-5-1 11:46 PM | Show all posts
BamMeX28 replied at 2020-5-1 12:36 AM
thanks for the reply but How am i gonna change the address if i cant even access the account in the  ...

you don't need to access moonton acc to change it, you just have to have access of your email, you will get a mail
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