Notice: Regarding Hacked Account

Grymn

Hello, my account has been hacked.

I managed to get my account back but the hacker changed my nickname to PELIR (PENIS in Indonesia) and my country to Indonesia.

So my nickname right now is PENIS. I have already informed the devs. It has been 3 months since then. But they're saying it's against their policy. I already proved my validity of the ownership of my account.

I just want my old nickname and country back.

Can anyone help?

Jeshapot21

Kathey replied at 2020-7-9 02:51 AM
For most players here, it takes about a month to get a response from Mobile Legends support. I thi ...

Hi,

Greetings!

With that being said, we hope that the support and developer team realize that there is something wrong with how someone are able to access an account even though they are in a different nation.
Its really a big question to me how someone from Indonesia is able to access my account and bind a VK account without my permission. Now as a consumer I was really disappointed how lax is the security in this game it only takes one application (VK account) and they can ruined your own account.

I hope that they realized that they don't need the VK account for its security. They already have Facebook, Moonton and Google play what is the sense of adding VK account?

Anyway, its been 2 weeks and running for 3 weeks still nothing is resolved even though you are the legit owner. This is really hassle!!!!

Regards to all,

Tripplem

Grymn replied at 2020-7-19 09:56 PM
Hello, my account has been hacked.

I managed to get my account back but the hacker changed my nickn ...

Same goes to u bro.
My acc also have been hacked by indog.. seriously they are like dog catching our account easily..
He hack my account thru their fb n untill now i cant unbind the fb account..
Really sucks..i need to login to his fb account..how come i know his password.. really disappointed of moonton..

Grymn

I found my registration date or something close to it when I checked my email, the time I binded my account to montoon. I just searched montoon in my email.

Jeshapot21

Hi All,

Here is the story of my hacked account and I wanted to share with you guys how trouble you are in now.
I know everybody here have different stories why their accounts was hacked and ofcourse no one wanted to happen this.
Let me begin this story with a questions. Why does Mobile legends have 4 security features? Moonton, Facebook, Google Play, VK Account.
Are you secured if you bound your account atleast 1? e.g facebook. Are you more secured if you account was bound atleast 3 of any of them? Asked your selves why?

This was happened somewhere 1st or 2nd of July at night GMT, I access my account and suddenly it is asking me to create a new IGN.
In that point I never think about my account was hacked due to the fact that I know I never access my account to someone else. I continue creating a new account because I wanted to. Now the following day, I tried to access my real account which is bounded to Moonton, Facebook and Google Play not knowing that someone already added a VK account. I was furious at the time, I saw my resources are all gone. Diamonds,golds,tickets,fragments and even friend list, Seriously? Why someone do that thing? There was question came up to my mind, How did he/she access the account and able to bind a VK account?
I investigate what he/she's doing in the account, I found that the location already changed to Thailand, playing continuesly even though I tried to kick him he will come back to access it again. Now the most interesting part is this person has capability to banned me accessing the account after continuesly exchanging in logging in. There is also a time that when he/she started playing system is not allowing me to interfere and the home page is just loading. Ofcourse, I can see its playing because I had a newly created account that is sync to my wife's Facebook.

The sad part here I asked an assistance in this forum they referred me to send an email to mobilelegendsgame@gmail.com
I started to email them on 3rd of July see attached files.

Hope you view the attached file and my apology I cant put the pictures along with this message and to summarize until now nothing has been resolved after a month. Dis-satisfiying service - they will make you wait and the respond you will get is only 5 - 10 words from them, During this verification process if you missed one of them they will not entertain you and they will keep repeating the question for you until you will burst.
Kudos to their automated system it is very responsive. Now I will send you another update on this issue after I hear from them and hoping that someone in here could help me and escalate this matter further.

Jeshapot21

Hi All,

This is part II of my struggle and not getting any help at all. Anyway, this is the part that I will give you update after I post what happened in talking to ML email support. Now this is kinda pissed me off because the support team is not very helpful at all. Let see why is that?

check the dates

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We dont deserve this such service in this game and hoping someone will raise this and open their eyes that there is something wrong!

Thank you.