Account hacked and all bindings are changed.

stjarna

Hello, after 4 years of playing my account got hacked and all bindings are changed and right now there is no way to login my account. and i have been sending emails to mlbb and CS in the game, but i cant get any response from them, and the hacker is playing with my account flag changed bla bla. this is so frustrating.

I have all the informations of my account, i just want them to respond my emails. all i got from them autorespond and hacked account form but i have already fill the form 3 times and its been 14 days and still no answer...

I really got frustrated with this process and hoping i can be helped here. SO PLEASE HELP I JUST WANT MY ACCOUNT BACK AND I HAVE ALL THE INFORMATIONS OF MY ACCOUNT PLEASE!

Cyter0726

Check this link:

https://forum.mobilelegends.com/forum.php?mod=viewthread&tid=78170&extra=page%3D1

stjarna

Cyter0726 replied at 2020-5-31 01:29 AM
Check this link:

https://forum.mobilelegends.com/forum.php?mod=viewthread&tid=78170&extra=page%3D1 ...

all bindings are changed and right now there is no way to login my account.

Kathey

Are you able to get access to your current email because you still should be able to log in by your moonton email if your current email account was not hacked. They can’t change your moonton account without access to your email account. If your email account was not hacked and there was no verification links sent by Mobile Legends to your email, then that means your moonton email was not changed. If your email was hacked, that means they changed your moonton account, you would need to contact customer service. Since you have tried to reach to them by emailing, I would suggest you wait a while because it can take a while because some people here managed to get in contact within a month or two. Customer Service in email can be very busy. If you can log in with your moonton account, then you can click on profile and click on account and click on account center and click on 3rd Party Disconmect Self-Service. You need those accounts that was binded by the hacker to be removed so you remove them with your email account. Then you need to click on sign out all devices. If you still can’t log in with your moonton account (moonton account is case-sensitive, make sure you type in exactly how you did when you registered it.), I would suggest you wait for a response by customer service. If you can’t perhaps sign out 3rd party accounts, I suggest you play about 5-10 matches and try again. Hope you get your account back!

stjarna

Kathey replied at 2020-5-31 01:49 AM
Are you able to get access to your current email because you still should be able to log in by your  ...

when i try to connect with moonton it says no account with bounded with this email.

Kathey

stjarna replied at 2020-5-31 02:20 AM
when i try to connect with moonton it says no account with bounded with this email.

Like I said, moonton account is case-sensitive. You could have a few letters that is uppercase or lowercased. You have to enter it exactly as how you registered the Moonton Account.

Also, I want you to confirm if anyone has hacked into your email or not because this defines that no one has changed your moonton account because they need access to your email account. .

stjarna

Kathey replied at 2020-5-31 02:25 AM
Like I said, moonton account is case-sensitive. You could have a few letters that is uppercase or  ...

i see, well i got interesting news! it seems also my email is hacked! but i recovered via forgot password / phone number sms. and it seems the hacker also hacked my email and i see one email from moonton about changing moonton account email and but the language of the email is not english, i think its indonesian or sth. and there is also IP adress of the hacker and the date he/she logged in to my account. what can i do, anything possible from here?

Kathey

stjarna replied at 2020-5-31 09:40 AM
i see, well i got interesting news! it seems also my email is hacked! but i recovered via forgot p ...

This is sad news indeed to have them also to have hacked into your email and changed your moonton email. Now based on this situation, I have to say there are no other solutions from us that may help you on this case. The only way for you to perhaps get help to get your account back now is to wait for the customer service reply through the email MobileLegendsGame@gmail.com I hope you have a good luck. Although, I can't guarantee anything.

stjarna

Kathey replied at 2020-5-31 10:04 AM
This is sad news indeed to have them also to have hacked into your email and changed your moonton e ...

is there any way to speed up the process? i feel like they never gonna look at the forms i sent and answer. this is so frustrating.

Kathey

stjarna replied at 2020-6-1 05:26 AM
is there any way to speed up the process? i feel like they never gonna look at the forms i sent an ...

No because there are a lot of people that has sent an email to Mobile Legends and they haven’t received any response from Mobile Legends. Patience is the key here. They can take up to weeks or months to respond to you.