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[Account] Hacked and stolen

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Post time 2020-6-5 06:33 PM | Show all posts |Read mode

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Hello someone hacked my account and cs ask me to provide any receipt but i gave him 3 receipts already and he ask me 4 more receipts but the 4 receipt i dont have it cause i lost my phone longtime ago with the email and i can t remember wich email i used to purchased.. but i did send him the receipt i purchased last 2 weeks and the 2  receipts was in 2019. I dont know how to do even i tried to connecte my amazon account but email is still link in the account hacked .. but cs wont help me and still asking me the 4others reciepts .
Post time 2020-6-7 06:20 PM | Show all posts
Hello, please try to explain the situation to our cs, but if they still ask for 4th bill you should try to find it, otherwise cs can't proceed to next phase and we can't help you, it's best to save all receipts.
Post time 2020-6-8 12:03 AM | Show all posts
Edited by Cyter0726 at 2020-6-8 12:04 AM

this might help
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