My account stuck at loading main page (game loading)

KangHyuk

i've tried every instruction that i get from this forum but yet my main account still stuck at game loading and sometimes somehow i can logged in but the screen always reconnecting and my friendlist seems error also i can't even touch/tap anything
so i tried login with my smurf account and it's can logged in just fine, no trouble happened.

please someone help me to solve this issues?
i try to consult this through official mobile legends email but all i got is loop answer
i dunno if it's bot or they pretend being bot cause it's their official email you know

i hope the moderators here can help me

KangHyuk

Kentachi replied at 2020-8-8 02:00 AM
I have had the same issue that you've had on the first image.
Usually it happens after completing  ...

you are so lucky
yeah mine too always got that reloading sign after everymatch

while mine sometimes it's also gone for around 2-3 minutes reconnecting
but also sometimes it won't stop reconnecting and i had to restart the app

and then, yes as you expected
stuck at game loading

sigh, i hope they will fix it soon
cuz i near reach glory and don't waste my starlight :"(

seimz

Have you checked if your account is played by someone else? Try checking history. Sometimes it might happen due to server problem too. Do try after a while, if the problem still persists try clearing game cache > uninstall > reinstall the game. Hope it works fine soon.

KangHyuk

seimz replied at 2020-8-7 11:21 PM
Have you checked if your account is played by someone else? Try checking history. Sometimes it might ...

i have checked the history and noone play my account
i also try to reinstall even clear google play service
but this account still error

but other accounts is fine
i try to login with my smurf and my friend account and it's still doing fine
the problem lie only with this account

Kentachi

KangHyuk replied at 2020-8-7 11:34 PM
i have checked the history and noone play my account
i also try to reinstall even clear google pla ...

I have had the same issue that you've had on the first image.
Usually it happens after completing a match and the reloading sign indicating that its loading, I have had that since the last month this Summer Event started, just when it started this bug happened.

but in my case, the reconnecting indicator would go out after a while (the friends list wouldn't load and those other in-game sections)and the only way to be able to join a lobby would be to complete a custom match and the Summer Event lobby would work again and you would be able to join a lobby again.
(and in some cases, the game wouldn't load, and had to restart the app)
But after few days, I no longer experienced this issue.

Haven't been playing for a while and I didn't expect the same issue on my account to happen to yours.

Ncup.Ajh

if the problem only happens on your account itself, so need to report it to in-game cs by filling out the bug report form > other bug reports

KangHyuk

Ncup.Ajh replied at 2020-8-10 01:57 AM
if the problem only happens on your account itself, so need to report it to in-game cs by filling ou ...

I've filling the form and the reply i got something like
On off my wifi, flight mode, clear cache, reinstall app.