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[Complaint] My account has been banned

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Post time 2020-11-11 09:41 PM | Show all posts |Read mode

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Edited by Portgaslion at 2020-11-11 09:43 PM

Hi moonton

When I logged into my account on 07.11, I saw that my account was banned, I don't know why. I have been playing this game for 3 years and it is the first time such a penalty, I have never used any cheats I have played this game before and using my skills. Please help with this ban. I think my wrong account is banned. I want you to unblock it. Thank moonton.

Moonton to better days together

My account ID: 551447402 (4239)
Post time 2020-11-11 11:57 PM | Show all posts
Hello @Portgaslion

regarding account being banned please contact directly to in-game cs, use "Provide Assistance" option on the ban system notice of your account to file an appeal if you really didn't do anything that caused your account got banned
Banned System Notice.png

 Author| Post time 2020-11-12 11:49 PM | Show all posts

I sent a feedback 5 days ago but there is no response
Post time 2020-11-13 10:55 PM | Show all posts
Portgaslion replied at 2020-11-12 11:49 PM
I sent a feedback 5 days ago but there is no response

Please be patient, it may take more days even weeks which is unpredictable for cs to respond your problem, depending on the number of problems they are dealing with
Post time 2020-11-21 07:12 AM | Show all posts
Try to email Moonton, they'll give a form, iirc
Post time 2022-1-7 10:14 PM | Show all posts
Sky.Kg replied at 2020-11-21 07:12 AM
Try to email Moonton, they'll give a form, iirc

Am i allowed to have a form also? Thanks in advance.
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