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Author: Methodos
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[Payment-Contact Customer Service] Spend all diamonds regardless the discount

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 Author| Post time 2021-5-14 01:21 AM | Show all posts
Kathey replied at 2021-5-14 12:35 AM
Are you certain of the time when you purchased the skin was around 5:20 and not before 5:00?
Also,  ...

Yes, I’m sure. I was waiting for the discount event to start. And also, I couldn’t have used the promo diamonds if the event wasn’t available. I was charged 1 rechargeable diamond, but it consumed almost all my promo diamonds.
Post time 2021-5-14 01:38 AM | Show all posts
Methodos replied at 2021-5-14 01:21 AM
Yes, I’m sure. I was waiting for the discount event to start. And also, I couldn’t have used the ...

How long were you waiting for the discount? Did you log in to the game before 5:00 and waited for the discount event?  And did you re-login to the game after 5:00 to see the discount
 Author| Post time 2021-5-14 01:43 AM | Show all posts
Kathey replied at 2021-5-14 12:35 AM
Are you certain of the time when you purchased the skin was around 5:20 and not before 5:00?
Also,  ...

Yes, I’m sure. I was waiting for the discount event to start. And also, I couldn’t have used the promo diamonds if the event  wasn’t available at the moment. I used 1 rechargeable diamond but it cost me most of my promo diamonds.
And I don’t know why the tittle of the thread changed but this is not a false bug.
Post time 2021-5-14 01:47 AM | Show all posts
Methodos replied at 2021-5-14 01:43 AM
Yes, I’m sure. I was waiting for the discount event to start. And also, I couldn’t have used the ...

Could you answer if you have relogged in after 5:00 AM? Please don't ignore my post.
 Author| Post time 2021-5-14 01:49 AM | Show all posts
Kathey replied at 2021-5-14 01:38 AM
How long were you waiting for the discount? Did you log in to the game before 5:00 and waited for  ...

I log in the game after 5:00am, for the event to start. I remember that the pop up of the event appeared when I log in.
Sorry for the double post. I thought that I didn’t post my answer.
Post time 2021-5-14 02:21 AM | Show all posts
Methodos replied at 2021-5-14 01:49 AM
I log in the game after 5:00am, for the event to start. I remember that the pop up of the event ap ...

Okay, thank you for the information.

We'll help submit it to devs for immediate handling.

Please be patient!
Post time 2021-5-14 12:45 PM | Show all posts
I had 700+ promo diamonds and bought S.A.B.E.R skin of Layla at a discount for 1 diamond. But when I check my inventory I only have 85 promo diamonds. I hope I get my promo diamonds back too
Post time 2021-5-18 10:35 AM | Show all posts
Everyone that bought skins with no discount on 12th May have received their compensation.

Everyone and all players that are affected with this issue have received their compensation.

Promo Diamonds issue is fixed by developers.

Have a nice day everyone!~
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