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[Complaint] Can’t receive any Sign-in Verification in e-mail

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Post time 2021-5-13 06:15 PM | Show all posts |Read mode

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Hello has anyone had this problem also? I tried to login my account on my other device but I can't receive any verification code to my e-mail both of my 2 accounts my main and smurf
 Author| Post time 2021-5-14 02:16 AM | Show all posts
I did that too opening different method using my Facebook and moonton still did not receive nothing
Post time 2021-5-18 09:51 PM | Show all posts
Hey guys..
we apologize for the inconvenience, especially the issue of email verification code during the 515 eparty event which makes you guys probably missed lots of event
but now the issue has been solved
Post time 2021-5-16 05:25 PM | Show all posts
Sign in code recived 24 hours later Can't even change my password, some unknown error...GG MOONTON
Post time 2021-5-15 04:57 PM | Show all posts
Artemis20 replied at 2021-5-15 03:22 PM
Now I’m receiving the code but the problem now is it took more than an hour to receive the code and ...

I've forwarded this issue to Devs and it will be fixed soon

Sorry for the inconvenience
Post time 2021-5-13 10:53 PM | Show all posts
Hey ! Try to sign in with a different method like through Facebook or with another bound account then u will for sure receive an email.
 Author| Post time 2021-5-13 10:25 PM | Show all posts
Yeah I waited for thr code but I haven’t receive any at all I checked the spam folder still did not see anything either
Post time 2021-5-13 06:40 PM | Show all posts
Hi @Artemis20

Have you waited a few minutes in your email after the code has been sent?  Also try checking the spam folder
Post time 2021-5-14 09:44 PM | Show all posts
Edited by Kathey at 2021-5-14 09:45 PM


Have you tried checking your spam mails and all mails to look for the email? If you still haven't found the verification code, could you try double checking your E-mail you're using is the one you used to register your moonton account with?

Thank you!
 Author| Post time 2021-5-15 09:48 AM | Show all posts
Yes I did checked on my email both inbox ,spam & junk messages and still did not receive anything both of my acc ID:661597427 and main acc. ID:213216206
 Author| Post time 2021-5-15 03:22 PM | Show all posts
Now I’m receiving the code but the problem now is it took more than an hour to receive the code and I can’t still open my account to my other device because it’s already expired….
Post time 2021-5-16 01:30 PM | Show all posts
I experience this one also, the code valid for 10 minutes but you will receive after an hour.
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