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[Request] Account Hacked/Stolen

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Post time 2021-5-18 10:55 AM | Show all posts |Read mode

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Can anyone help me retrieve back my stolen account? I have all the required info if needed... thank you, i’ve tried filling up the form already in customer service at game but still no reply.
Post time 2021-5-19 02:38 PM | Show all posts
Please do send an email to mobilelegendsgame@moonton.com and tell them that your accounts is hacked.
Kindly include below in your report:
-how your account was hacked
-your registered date & device
-the last time log in
-screenshot of first purchase receipt
-USER ID and Server ID
Do not send a report on the in-game customer service(headset' icon ingame) because the hacker may see it and other important information about your account.
Post time 2021-5-18 04:07 PM | Show all posts
I don't think we are capable of helping you here over the forum, only customer support can help you with similar issues.
It might take time please have patience and I hope you will have your account back soon.
Post time 2021-5-18 04:19 PM | Show all posts
I think there should be a forgot password option to recover the account if it was stolen by someone else
Post time 2021-5-18 05:13 PM | Show all posts
Anand replied at 2021-5-18 04:19 PM
I think there should be a forgot password option to recover the account if it was stolen by someone  ...

https://forum.mobilelegends.com/ ... iewthread&tid=83747

There moderators advise me report to mobilelegendsgame@moonton.com
Post time 2021-5-18 05:22 PM | Show all posts
Magnum_bangbang replied at 2021-5-18 05:13 PM
https://forum.mobilelegends.com/ ... iewthread&tid=83747

There moderators advise me report to mobi ...

Reporting to customer care is a long and tiring process. We should create a suggestion post for account recovery through registered email and registered mobile number
Post time 2021-5-18 06:04 PM | Show all posts
Hey
I recommend you to email" mobilelegendsgame@moonton.com "and tell them about your situation, they will help you to retrieve your account step by step . Please be patient!
Post time 2021-5-18 08:42 PM | Show all posts
Anand replied at 2021-5-18 05:22 PM
Reporting to customer care is a long and tiring process. We should create a suggestion post for acc ...

Yes. Also new form for bug reports. E.t.c.
But its moonton, you know.
Post time 2021-5-18 09:20 PM | Show all posts
My account was also hacked before. I emailed the problem to moonton and it really helped me. even though it takes some time and effort to reclaim the account, it really worth it. (・∀・)

Comments

hi can you help me T.T. my account been scammed  Post time 2021-11-15 08:47 PM
Post time 2021-5-21 12:35 PM | Show all posts
Здравствуйте, мой аккаунт взломали,помогите пожалуйста, писал и на почту и через игру писали что ответят в течение 24 часов. Прошло уже 4 дня ответа так и нету
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