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[False Bug Report] I already have Leona, where is my random epic skin?

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Post time 2021-6-12 06:07 PM | Show all posts |Read mode

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Basically, the rules state that if a player already has Karina's Leona skin, they would then get a random epic skin, and so, when I tried the 10x draw for the KoF 2.0 I was so shocked when I got Leona again!

Was this intentional? Is this a bug??
I'm not even sure if this is the right place to post this

Screenshot_2021-06-12-17-02-30-58.jpg Screenshot_2021-06-12-17-44-26-30_22e4250240c136c826b8a3b1264b092d.jpg

if this is a bug, could I still claim that random epic skin? Please I need help
Post time 2021-6-12 06:51 PM | Show all posts
Hello, as per the rules, it states that you will only get a random epic skin if you already have Leona on your "First" 10x Draw. This means that you can get any skin event a repeat including KOF at any point.
However, at this stage I would require you to show some proof that it is your first 10x draw, if so I could then elevate the issue to my Lead.
Sorry for the inconvenience.
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