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[Crashing] Crashing in rank and classic game

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Post time 2021-6-23 02:08 AM | Show all posts |Read mode

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the app crashes always in rank game and classic game which makes me always afk
Post time 2021-6-23 02:52 AM | Show all posts
Hey
I suggest you try some basic troubleshooting and see if it will help with:

- Clear your cache
- Clear some storage space
- Ensure the game and your device is updated to the latest version
- Close all unnecessary background running applications that may be consuming data.
- If possible, you can try playing on another device
- Restart the game
- Restart your device
- Reinstall the game

If you have tried all that I stated above and continue to encounter this issue you may contact in-game customer service by selecting the following options:

Click on the headset icon in your main lobby -> Internet and Performance Issues -> Game Performance Issue -> Performance Issue During A Match -> Click Here to fill in the form

Then fill in the form with all the necessary information and submit it.
Post time 2021-6-23 02:09 AM | Show all posts
Have you checked the data storage of the phone.
Post time 2021-6-26 01:00 PM | Show all posts
Hi @KenVal

if the problem still occurs, please provide the information following our Bug Report Guide (with evidence when the crash occurred)

thank you~
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