Crashing in rank and classic game

KenVal

the app crashes always in rank game and classic game which makes me always afk

Tempestt

Hey
I suggest you try some basic troubleshooting and see if it will help with:

- Clear your cache
- Clear some storage space
- Ensure the game and your device is updated to the latest version
- Close all unnecessary background running applications that may be consuming data.
- If possible, you can try playing on another device
- Restart the game
- Restart your device
- Reinstall the game

If you have tried all that I stated above and continue to encounter this issue you may contact in-game customer service by selecting the following options:

Click on the headset icon in your main lobby -> Internet and Performance Issues -> Game Performance Issue -> Performance Issue During A Match -> Click Here to fill in the form

Then fill in the form with all the necessary information and submit it.

aznager

Have you checked the data storage of the phone.

Ncup.Ajh

Hi @KenVal

if the problem still occurs, please provide the information following our Bug Report Guide (with evidence when the crash occurred)

thank you~