Please help Payment unsuccessful but still took airtime

Jurels321

Hi. Please can someone help me.
Yesterday I tried recharging diamonds via airtime, it said unsuccessful because my credit is too low. So I thought I had a subscription that went off. Today I tried recharging again and the same thing happened  but twice with 2 different types of purchases and I don't have any emails from Play store that I made a purchase.

Now I did check with my service provider, the airtime was taken at the times I tried purchasing. And before then I did NOT have any subscriptions of any kind.

Please and thanks in advance for the help
1t time posting anything like this so if I did it wrong, I'm sorry

seimz

Hello,
Sorry for the inconvenience. Seems like there's problem with your airtime. If you purchased successfully, google play will receive your transaction and confirm through mail & recharge will be done. I suggest you ask someone who knows better regarding the airtime app.

Jurels321

Thanks. The problem is I have recharged before. And it said payment unsuccessful but the airtime went missing right after that. And the service provider said I should contact moonton. So I don't know? Should i try contacting moonton? Is there a simple way so they will actually reply?
Or should I contact play store? If so how? Thanks for the help

seimz

You can contact Moonton through Customer service in-game > Payment problem. They will ask for your google play receipt, which you haven't received. So the said problem lies between the airtime & playstore.

Jurels321

Alright thank you very much

imAldric

Jurels321 replied at 2021-7-15 11:28 PM
Alright thank you very much

Has it been solved? If not, contact us back so we could push the issue to the higher ups for checking