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[Payment-Contact Customer Service] Please help Payment unsuccessful but still took airtime

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Post time 2021-7-15 07:36 AM | Show all posts |Read mode

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Edited by Charles at 2021-7-15 07:42 PM

Hi. Please can someone help me.
Yesterday I tried recharging diamonds via airtime, it said unsuccessful because my credit is too low. So I thought I had a subscription that went off. Today I tried recharging again and the same thing happened  but twice with 2 different types of purchases and I don't have any emails from Play store that I made a purchase.

Now I did check with my service provider, the airtime was taken at the times I tried purchasing. And before then I did NOT have any subscriptions of any kind.

Please and thanks in advance for the help
1t time posting anything like this so if I did it wrong, I'm sorry

Post time 2021-7-15 11:30 AM | Show all posts
Edited by seimz at 2021-7-15 09:32 AM

Sorry for the inconvenience. Seems like there's problem with your airtime. If you purchased successfully, google play will receive your transaction and confirm through mail & recharge will be done. I suggest you ask someone who knows better regarding the airtime app.
 Author| Post time 2021-7-15 03:26 PM | Show all posts
Thanks. The problem is I have recharged before. And it said payment unsuccessful but the airtime went missing right after that. And the service provider said I should contact moonton. So I don't know? Should i try contacting moonton? Is there a simple way so they will actually reply?
Or should I contact play store? If so how? Thanks for the help
Post time 2021-7-15 09:02 PM | Show all posts
You can contact Moonton through Customer service in-game > Payment problem. They will ask for your google play receipt, which you haven't received. So the said problem lies between the airtime & playstore.
 Author| Post time 2021-7-15 11:28 PM | Show all posts
Alright thank you very much
Post time 2021-7-17 11:32 PM | Show all posts
Jurels321 replied at 2021-7-15 11:28 PM
Alright thank you very much

Has it been solved? If not, contact us back so we could push the issue to the higher ups for checking
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