Mobile Legends: Bang Bang

 Forgot password?
 Register now.
12Next
Return to list New
View: 642|Reply: 10
Collapse the left

[Complaint] WHY SO SLOW! MOONTON CUSTOMER SERVICE?!

[Copy link]
Post time 2021-9-20 09:21 PM | Show all posts |Read mode

Sign up now, Make more friends, Enjoy with more features, Let you easily Fun Community.

You have to Login for download or view attachment(s). No Account? Register

x
Edited by 血梅MAYN at 2021-9-20 09:39 PM

Hi guys! I am in a really bad mood right now, if you have check today's post, I am the person who got my id hacker by an indonesia player. I have do what the forum suggested before, apply for the application of account stolen, send email to the moonton, complaint in customer services and more further. But, what do I get the respond from them? NOTHING! IT IS SO SLOW! I have to consider a lot, I am anxious, I can't even relax from the begin until now. I have to check my account again and again, I worry the person will change everything of my account, I found out it start to change my profile picture, even the personal album and at the end is my account id. Come on! I purchase those skin by paying it by my own, I can't say I spend more than those are rich person who pay more than me. Yet I also spend at least more than 1K of dollars in my account! It convert to Malaysia ringgit at least to be 5K Myr maybe more! What do I get when I need the customer service help?!

No respond, no reply. I am waiting from morning until night, log in my temporary account again and again to wait for CS to find me. NO ONE IS THERE! I HAVE TO WATCH ALL THE PROGRESS THOSE HACKER START TO INSERT THEIR PERSONAL PICTURE ON MY ACCOUNT. IT MAKES ME THINK OF THE CS WANT TO WAIT MY STOLEN ACCOUNT CHANGE EVERTHING INCLUDE OF THE NAME, MAKE IT EVEN MYSELF CANT RECOGNISE MY OWN ACCOUNT, THEN THEY CONTACT ME?! HUH!

I KNOW CS IS BUSY, BUT IS THAT BUSY EVEN A MESSAGE ALSO DONT REPLY FOR ME, HEY! I REALLY FEEL UNSECURE! I M START TO BE DISSAPOINTING AND DESPAIR ABOUT IT! I ALSO THINKING OF IF I COULDNT GET BY OF MY ORIGINAL ACCOUNT, I WILL QUIT THIS GAME FOREVER! IT JUST TOO DISSAPOINTED THAT I PUT MY HOPE OF CS, AND I GET MY ACCOUNT STILL HACKED, INFORMATION OF MY ACCOUNT IS NOT ME ANYMORE, EVERYTHING ABOUT MY ACCOUNT IS BECOME STRANGE FOR ME, AND MY FREIND EVEN CANT RECOGNIZE ME AT THE END!

WHEN! WHEN! I CAN GET BACK MY ACCOUNT AGAIN!

1632066121687.jpg 1632143575349.jpg
 Author| Post time 2021-9-20 09:41 PM | Show all posts
1632145106725.jpg



WELL, WELL, LOOK AT THIS, MY NAME IS GONE!
Post time 2021-9-21 03:08 AM | Show all posts
Sorry for the inconvenience.

I would suggest you to protect your email account or fb or vk which is connected to your account by changing their password. The hacker might have gained access to your moonton account by hacking them.

I would also recommend you to have patience because it might take few days for getting reply from customer service.

If you have your purchase receipts and other details asked by customer service, then you have good chance of recovering your account quickly

Post time 2021-9-22 08:45 AM | Show all posts
Anand replied at 2021-9-21 03:08 AM
Sorry for the inconvenience.

I would suggest you to protect your email account or fb or vk which is ...

do you mean moonton acc are not secure ?
Post time 2021-9-22 05:58 PM | Show all posts
lightyear replied at 2021-9-22 08:45 AM
do you mean moonton acc are not secure ?

if an attacker has access to your email, they can login through email or reset the password of Moonton account by accessing the verification email sent by Moonton. They can also login through other 3rd party accounts like FB, VK if they hacked them too
Post time 2021-9-24 07:48 AM | Show all posts
Anand replied at 2021-9-22 05:58 PM
if an attacker has access to your email, they can login through email or reset the password of Moon ...

thats mean your moonton your vk acc are not so secure are so vulnerable geez.lucky im not sign any of those acc i just stick to google coz i already tighten acc
Post time 2021-9-26 12:46 AM | Show all posts
@lightyear

Vulnerabilities can also happen to Google. There were reports of players losing their accounts via their Google account/Gmail/YouTube even. It has no relation to the security level of Moonton because the "leaks" didn't happen directly via Moonton, or their apps.

There's also a form of 2FA or secondary password protection in place to prevent hackers from making unauthorised purchases as they would have to go through another password.

All in all, as long as you use different strong and good passwords on ALL of your accounts, avoid suspicious links, avoid giving out any of your personal information tied to your Moonton account, the likelihood of you getting hacked is next to none.

So no, if you're asking if our Account Security is the problem here, it isn't the issue here.
Post time 2021-9-28 01:22 PM | Show all posts
This is also my problem. There are times when the customer service cannot understand your concern. Not sure if it is because of their limited English vocabulary or they lack training and therefore are not familiar with some of our in-game concerns.
 Author| Post time 2021-9-28 02:01 PM | Show all posts
Edited by 血梅MAYN at 2021-9-28 02:07 PM

This hard to communicate with CS. I try to ask them to help me bind my email with the stolen account. It did tell me to log in the my stolen account and bind a new third party account, and there will clear the hacker mt account from the stolen account. But I tell them of my situation of I cant log in the stolen account even with the third party account. It turn back to which mailbox do I need to clear for mt, fb, gg!? I mean I want to ask the point and the point of CS given is totally different...… Or am I miss up something of their meaning (progression to return my account)?
I am very frustrated.... I feel I m talk with the system CS but not a live CS..... This been a week since I seek the help from last Sunday until now.... Very dissapointing....Come on.....It seem to be useless even I provide the information.... i ask the question and it dont answer my question?????




aaaa.jpg bbbbb.jpg cccc.jpg dddd.jpg
Post time 2021-10-6 10:06 PM | Show all posts
You should patience. It's late reply for every user
12Next
Return to list New
You have to log in before you can reply Login | Register now.

Points Rules

Mobile Phone Version|Dark Room|Mobile Legends: Bang Bang Official Forum

2021-10-26 05:08 PM GMT+8

Powered by Discuz! X3.4

© 2001-2013 Comsenz Inc.

Quick Reply To Top Return to the list