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[Other Bug Report] Arcade: DEATHBATTLE Mode closed bug

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Post time 2021-10-17 08:46 AM | Show all posts |Read mode

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Edited by Realist at 2021-10-18 03:05 AM

1. Your in-game ID & Server number
  • 566494919 (7029)

2. Game Client Version
  • 1.6.18.676.1

3. Device Model & O.S Version

  • iPhone 11 Pro Max & iOS 14.4

4. Valid proof of the Bug


5. Date & Time when the bug occurred
  • GMT+9(Tokyo) 23:11 after my third game(14:31 game time) of playing Death Battle

6. Bug explanation
  • As you can see from the photo I provided above, I had 3 matches of Death Battle and when I am about to play again, suddenly the mode was not in Arcade mode but displayed as Coming Soon instead. Then I asked a friend of mine for an invite of DEATHBATTLE but the system said "This mode is closed. Please come next time" which is weird because there is an ongoing event for it which I wouldn't be able to finish today. So obviously this a bug.


7. Battle ID
These are all my death battle games before the bug occured
  • First game: 782119245657594586
  • Second game:782330407724703227
  • Third game:78250248280006813

8. Replay Saved & Uploaded
Only photos provided above.

9. Troubleshoot that I did *but Didn't work*


And I will apologize in advance for being selfish here but I would ask for the rewards of the task I wouldn't be able to finish today and maybe the following days until the bug is fixed. All of the rewards until it gets fixed. I don't need your tickets, trial cards, magic dust or battle points. I demand the rewards on the tasks




Any further necessary information will be provided if asked.


Edit: Red font color are changes or added words for a more accurate explanation.
Post time 2021-10-18 04:55 AM | Show all posts
Edited by seimz at 2021-10-18 03:00 PM

Hello,
Thanks for the report.
Due to an anomaly in the ios version, this mode is temporarily closed. We expect it to be available this Monday.
When the fix is complete, it will reopen with compensation and mail announcement. Ty for your concern. Have a good day :).
 Author| Post time 2021-10-18 11:49 PM | Show all posts
seimz replied at 2021-10-18 04:55 AM
Hello,
Thanks for the report.
Due to an anomaly in the ios version, this mode is temporarily closed ...

Thank you! I see. But do I have to update my iOS?

Anyway, I just log in right now and it became available and I just updated it. I can play it now. However, I'm worried about the compensation that will be given, assuming everyone will receive a compensation and I'm guessing that it will be tickets and trial skin/hero/boxes. I'd be glad to received the exact rewards from the task as well. And I haven't received any compensation yet.

Thank you!
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